Change Performance & Assurance PMO Analyst - 12 month FTC

Nationwide Building Society; Swindon; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

Join a forward-thinking organization as a PMO Analyst, where your expertise will drive governance and data insights across multiple projects. You'll play a pivotal role in ensuring the delivery teams operate efficiently, providing quality assurance and fostering best practices. This dynamic position offers a chance to work closely with stakeholders, utilizing tools like PowerBI and JIRA to enhance performance metrics. With a commitment to flexible working, you will thrive in an environment that values collaboration and personal development. If you are passionate about making a meaningful impact in the financial sector, this opportunity is for you.

Benefits

Personal Pension Plan

Paid Volunteering Days

Life Assurance

Salary Sacrifice Benefits

Health and Wellness Access

Performance Related Bonus

Career Development Training

25 Days Holiday

Qualifications

• Experience in project management across Agile and Waterfall.
• Strong analytical skills for interpreting data and insights.

Responsibilities

• Support governance activities and monitor delivery performance.
• Create management reports for stakeholders and assure compliance.

Skills

Project Management

Business Analysis

Data Insight

Governance and Assurance

Stakeholder Engagement

Communication Skills

Education

PMO Specialism Training

Relevant Transferable Skills

Tools

PowerBI

JIRA

Confluence

Job description

We are looking for four PMO Analysts to join the PMO Practice on fixed-term contracts. You where you will be assigned to a PMO team. Each team provides quality assurance, insight and challenge to the delivery teams, enabling transparency across governance and reporting and utilising data so teams operate safely and efficiently to deliver the right things at the right time.

As a PMO Analyst, you will proactively review change performance, including the monitoring of data quality, analysis of trends, provision of insights, root cause analysis of problem areas and recommending areas for improvement. As well as driving best practice and data improvements, you will quality assure compliance against the Value Delivery Framework, ensuring our teams are delivering value in a safe and efficient way. You will be an integral member of the delivery teams, driving forward the embedding and maturity of the value stream or programme governance and reporting, which are fundamental pillars of the PMO and underpin all of the PMO Service offerings.

While your day-to-day role will be aligned to one of our portfolios, you will also be an active and integral member of the PMO Practice. The Practice drives consistency and improvement across all our PMO Services at Nationwide, as well as shaping a community of practitioners that shares best practice, supports personal development and networking with PMO colleagues across Nationwide functions.

We are happy to consider flexible working approaches to help you perform at your best.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Swindon or London office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

What you’ll be doing

• Supporting and evolving governance activities e.g. designing and documenting local governance processes and forums; support to Steering Committees; monitoring delivery performance against outcomes, objectives and milestones; conducting thematic risk analysis across strategic programmes and value streams to identify trends and recommend mitigation; support the design, implementation and analysis of metrics/KPIs to assess performance.
• Assure milestones, risk, issues and dependencies, checking that they are accurate and a true reflection of delivery commentary vs conversations. Challenge stakeholder if discrepancies are identified.
• Creating management information, reports and papers to be consumed by stakeholders to support the efficient running of the delivery teams or support key executive governance activities.
• Assure strategic programme or value stream deliverables against the standards set by the Value Delivery (or other relevant) Framework and other best practice methodologies and controls to ensure best practice is adhered to.
• Support and engage the strategic programmes and value streams teams in shaping and establishing plans using Advanced JIRA Roadmaps and PowerBI visualisations, by analysing data and insight and by developing supporting collateral.
• Where applicable, create bespoke reporting using Confluence, Jira and PowerBI to provide necessary insight for the delivery teams.
• Responding to ad-hoc requests for information and generating actionable insight and recommendations which will be used to inform timely and quality decision making.
• Identification of opportunities to improve ways of working within the team, seeking efficiencies and opportunities for cost reduction.
• Working with other areas across COO to problem solve and align best practice where applicable. Engage with the Central Portfolio Planning and Governance teams on any new controls, processes or requirements so they are fit for purpose and then ensure they are rolled out and adhered too within the set timescales.
• Working as part of the PMO Practice to drive consistency and best practice across change delivery functions at Nationwide.

About you

The role is extremely varied given the breadth of stakeholders and programmes you will support. It will involve working closely with other members of the wider team and directly with your stakeholders to provide a value-add service offering. You will be an experienced change professional, ideally with specific experience of data insight, governance and assurance background.

We are looking for someone who can bring all this to the role:

• Knowledge gained via training and qualifications in the PMO specialism and/or in a role with relevant transferrable skills.
• Experience in one or more of the following areas:
  • Project Management across Agile and Waterfall
  • Business and data analysis
  • Supporting change across multiple business areas and activities
  • Report creation and story telling
  • Establishing and driving improvement to governance and reporting
• Demonstrable planning and organisational skills and ability to manage and own multiple competing priorities and deliverables.
• Experience of analysing, interpreting and understanding data and insight. Ideally using PowerBI and JIRA.
• Experience of engaging stakeholders at different levels.
• An effective communicator, with experience of creating written presentations, tailored to the target audience.
• Proactive and empowered to make decisions within a framework.

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes.

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%
• Up to 2 days of paid volunteering a year
• Life assurance worth 8x your salary
• A great selection of additional benefits through our salary sacrifice scheme
• Wellhub – Access to a range of free and paid options for health and wellness
• Access to an annual performance related bonus
• Access to training to help you develop and progress your career
• 25 days holiday, pro rata

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are Purpose-driven. Uncompromisingly Customer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

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