Change Manager - Housing Systems - Birmingham

TieTalent; Oldbury; On-site; GBP 73,800 - 92,250; Full time

Job summary

A leading recruitment firm is seeking a Change Manager in Birmingham to lead the organisational change related to housing management system replacement. The ideal candidate will have proven experience in change management within the public sector and skills in process analysis. This contract position offers competitive rates and the opportunity to drive improvements in efficiency and customer satisfaction.

Qualifications

• Proven experience leading change in public sector or regulated settings.
• Excellent communication skills for stakeholder engagement.
• Ability to explain technical changes clearly.

Responsibilities

• Lead change management for a new housing management system.
• Collaborate with business leads to define new system requirements.
• Ensure measurable service and customer improvements post-change.

Skills

Change management leadership

Process analysis and redesign

Stakeholder engagement

Project management

Knowledge of IT strategy

Education

Change or project management qualification (e.g., Prosci, APMG, PRINCE2, Agile)

Job description

Change Manager - Housing Systems - Birmingham

Join to apply for the Change Manager - Housing Systems - Birmingham role at TieTalent.

6-12 Month contract

Competitive day rates

A leading Birmingham-based client seeks a Change Manager to lead organisational change related to housing management system replacement, new IT strategy development, and digital transformation. The role ensures effective identification, scoping, and embedding of changes to systems, processes, and working methods to boost efficiency, customer experience, and regulatory compliance.

The Change Manager will drive the adoption of new technologies and processes, modernising the housing association's operations and directly enhancing efficiency, compliance, and resident satisfaction.

Responsibilities

• Proven experience leading organisational change in housing, public sector, or regulated settings.
• Strong skills in process analysis, redesign, and business improvement.
• Lead change management for a new housing management system, replacing three legacy systems.
• Review current systems and processes to identify duplication and inefficiency.
• Collaborate with business leads to define requirements for the new system.
• Experience implementing housing management or enterprise systems.
• Excellent stakeholder engagement and communication abilities, with influence across all levels.
• Strong project management skills; deliver projects on time and within budget.
• Knowledge of digital transformation, IT strategy, and housing sector regulations.
• Able to explain technical changes in practical and accessible ways.
• Holds a change or project management qualification (e.g., Prosci, APMG, PRINCE2, Agile).
• Help develop long-term IT strategy aligned with corporate goals and customer needs.
• Act as change lead for digital transformation, ensuring measurable service and customer improvements.

To apply, please send your up-to-date CV to Olivia Yafai Crimson for review.

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Project Management and Information Technology
• Technology, Information and Internet