Change & Knowledge Management Analyst (Hybrid)

Manchester City Council; Greater Manchester; Hybrid; GBP 42.000 - 62.000; Vollzeit

Benefits dieser Stelle

Hybrid working

Public sector pension

Good Employment Charter member

Zusammenfassung

Manchester City Council’s ICT & Digital service is seeking a Service Analyst for Change and Knowledge Management. You will manage end-to-end change processes to protect service stability and lead knowledge management to improve issue resolution and service quality.

The role emphasizes governance, stakeholder engagement, and continual service improvement within a large public sector organisation.

Qualifikationen

• Experience in ICT Service Management environments.
• Ability to manage changes and governance with stakeholders.
• Proven knowledge management capabilities and knowledge articles.

Aufgaben

• Own and coordinate end-to-end change management process including CAB meetings.
• Facilitate governance and stakeholder engagement for service improvements.
• Develop and maintain knowledge management, procedures and guidance to improve support quality.
• Produce reports and documentation to support continuous service improvement.

Kenntnisse

ITIL Foundation

Stakeholder management

Change management

Knowledge management

Communication

Problem solving

Ausbildung

ITIL Foundation qualification

Tools

ServiceNow

ITSM platforms

Jobbeschreibung

Manchester City Council’s ICT & Digital service is seeking a Service Analyst for Change and Knowledge Management. You will manage end-to-end change processes to protect service stability and lead knowledge management to improve issue resolution and service quality.

The role emphasizes governance, stakeholder engagement, and continual service improvement within a large public sector organisation.