Challenge Events Assistant

Dementia UK; Greater London; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Enhanced maternity, paternity and ad­p

Adoption leave

Life assurance 3× annual salary

Medicash health cashback plan

24/7 virtual GP access

Employee assistance programme (Medicsh

Wellbeing app

Flexible working (hybrid)

LinkedIn Learning access

Menopause Friendly accreditation

Disability Confident employer

Job summary

Dementia UK's Challenge Events team is looking for a Challenge Events Assistant to help coordinate the daily activities and provide essential administrative support, ensuring excellent supporter experiences. You will act as the first point of contact for supporters, respond to enquiries, and assist on event days in London, with hybrid working two days a week in Aldgate.

This role requires strong communication, organisational and planning skills, experience with databases and Office 365, and a

Qualifications

• Experience building positive relationships and strong customer service.
• Understanding of using databases and Office 365.
• Excellent communication, organisational and planning skills with ability to prioritise workload.

Responsibilities

• Coordinate day-to-day activities of the Challenge Events Team and provide admin support.
• Be first point of contact for challenge event supporters and respond to enquiries.
• Attend event days and thank supporters for fundraising.
• Coordinate fundraising resources and prepare materials for race days.
• Ensure post-campaign data is used to thank supporters.
• Oversee data entry, monitor new supporters and update project plans.

Skills

Customer service

Relationship building

Communication

Organisation & planning

Prioritisation

Data handling

Tools

Office 365

Databases

Job description

Dementia UK’s Mass Participation team are looking for a Challenge Events assistant to join their ambitious team.

This is an exciting opportunity to join the Challenge Events Team where you will help coordinate the day-to-day activities of the team, providing crucial administrative support and helping to deliver excellent supporter experiences.

As a Challenge Events Assistant, you will act as the first point of contact for challenge event supporters, responding to enquiries within agreed timeframes and ensuring excellent stewardship through email, SMS and phone, to motivate, recognise, and reward supporters to encourage their long‑term support. You will also attend in‑person on event days, thanking our supporters for their fundraising.

You will be responsible for coordinating fundraising resources, preparing fundraising materials ahead of race day events, and ensuring that post‑campaign data is utilised efficiently to thank supporters. You will oversee administrative processes for the team including data entry, monitoring new supporters and updating projects plans.

You will have experience of building positive relationships and customer service expertise, as well as an understanding of using databases and Office 365. Additionally, we are looking for someone with excellent communication, organisational and planning skills with the ability to prioritise your workload.

This role is subject to a Basic DBS check.

Contract: Full Time, Permanent

Location: hybrid working, two days per week in our Aldgate, London office

• enhanced maternity, paternity and adoption leave, and shared parental pay
• family‑friendly policies
• life assurance cover at 3 × annual salary
• health cashback plan (Medicash): employee cover plus up to four dependent children
• 24/7 virtual GP access (UK registered), plus access to Best Doctors
• confidential employee assistance programme (Medicash)
• access to a wellbeing app
• flexible working options including hybrid working, flexible working patterns such as part‑time, compressed hours, and more*
• learning and development opportunities including bespoke training and access to LinkedIn Learning)
• commitment to employee health and wellbeing. We have a Menopause Friendly accreditation and are a Disability Confident employer

If you have any queries, please get in touch with us at [e-mail].

Our culture

In addition to offering a competitive salary and a generous benefits package, we truly value our people. It’s important for us to create a workplace culture that looks after our people to support them in achieving their full potential. You will become part of a diverse and dedicated team who are supported to use and develop their skills. We recognise and value the key role you will play in delivering our strategic plans for the benefit of those living with dementia.

Our staff have a voice. Representatives from different roles and levels across the organisation lead and positively contribute to our working groups around health and wellbeing, menopause, and equity, diversity and inclusion.

Our supportive and nurturing workplace culture has recently earnt us recognition as the Sunday Times Best Place to Work in the non‑profit and charities sector 2025 (big organisation).

Dementia UK is proud to welcome everyone. We aim for a truly inclusive culture with talented, diverse teams that represent a variety of backgrounds, perspectives and skills. We celebrate differences and individuality and encourage everyone to feel comfortable being themselves at work.

Dementia UK is a Disability Confident employer. If you would like support to make an application, contact [e-mail].

By applying to join Dementia UK, you acknowledge that in the event you are successful for the role, any offer and your ongoing employment will be conditional on you having or obtaining the right to work in the UK.

*Please note that any decision on flexible working is based on business needs