Dementia Adviser

LLOYD'S REGISTER INTERNATIONAL; Lancashire; Hybrid; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Flexible working

Training & development

Work-life balance

Job summary

The Dementia Adviser role at Alzheimer's Society in Central Lancashire offers 28 hours per week on a permanent basis. You’ll provide telephone support, build trusted relationships with people living with dementia and carers, and coordinate with local services.

The job combines home working with regular travel to outreach sites and meetings, with training and strong team support. Experience in health, social care or people-focused roles is valued, along with empathy, reliability and the ability

Qualifications

• Understanding of dementia and supportive approaches.
• Experience providing information, guidance or emotional support.
• Ability to build rapport and support people by telephone.

Responsibilities

• Build trusting relationships with people living with dementia and carers.
• Provide personalised information, advice and emotional support.
• Deliver support through telephone contact and partnerships with professionals.
• Specialise in triage and telephone support for new referrals.
• Manage a defined caseload with confidential records.
• Signpost to local services and networks.
• Collaborate within a supportive team and reflect on practice.
• Lead/participate in regular peer support groups.

Skills

Understanding of dementia

Telephone support experience

Empathy and listening

Communication with diverse groups

Workload management

Travel independently

Building rapport by phone

Tools

IT systems

Job description

At Alzheimer’s Society, we believe no one should face dementia alone. Every conversation, every shared idea and every small moment of reassurance can make a real difference.

We are looking for a warm, thoughtful and organised Dementia Adviser to join our supportive team in Central and West Lancashire working 28 hours per week on a permanent basis.

It is important to live in or close to Central Lancashire – eg. South Ribble, Preston, Chorley, and surrounds.

This is a community-based role with a special focus on telephone support, specialising in being the first voice and support to reach people in need of our help. You will be speaking with people from across Lancashire and South Cumbria many of whom may have waited months for a diagnosis, for answers and progress, or been living with new symptoms or challenges for some time before asking for help.

Alongside working from home, the role will also involve regular travel across primarily the Central Lancashire area including local outreach, meetings, direct support, and group activity provisions based on business and community needs.

You will work closely with people living with dementia and those who care about them, providing ongoing support. You will listen carefully, understand what matters most to each person and offer guidance that helps them feel steadier and more confident as their situation changes.

Your days will be varied and meaningful. You might be offering calm reassurance over the phone, or working closely with other professionals to make sure the right support is in place. You might be the Dementia Adviser on hand at a Singing for the Brain Group, or representing Alzheimer’s Society by visiting a local partner’s activity or an event on outreach.

We operate a triage system for new referrals and you will play a key part in making sure people are responded to quickly and thoughtfully. You will manage your own caseload, keeping clear and accurate records, while always seeing the person behind the paperwork.

You will be part of a caring and dynamic local team who share ideas, reflect together and support one another. There will be time to meet as a team and opportunities to keep growing your knowledge of dementia, with your manager and colleagues alongside you. We provide training and ongoing support.

You don't need previous dementia experience to apply.

About you

You will have:

• An understanding of dementia, personal experience of supporting someone affected by dementia, or a willingness to learn about the experiences of people living with dementia and those who care for them.
• Experience providing information, guidance, advice or emotional support. This could be gained through health, social care, community, voluntary, customer service, education, housing, retail, hospitality or other people-focused roles.
• Confidence building rapport and supporting people by telephone
• You will be able to listen and communicate, with the ability to build trust and rapport with people from a wide range of backgrounds.
• The ability to manage your workload effectively, with appropriate support and tools, and to balance competing priorities.
• Confidence using IT systems to maintain accurate and confidential records.
• A compassionate, non-judgemental and person-centred approach, with respect for diversity and individual lived experiences.
• The ability to travel independently.
• The confidence and ability to communicate with a wide range of people, adapting your approach to ensure understanding. You may occasionally represent Alzheimer's Society at local events, providing information about dementia and signposting people to further support and resources.

Key Responsibilities:

• Build supportive, trusting relationships with people living with dementia and their carers across, recognising and respecting individual needs and circumstances.
• Provide personalised information, advice and emotional support that reflects each person’s culture, background, values and preferences.
• Deliver support through telephone contact, partnership working with other professionals, potential for home visits.
• Specialise in triage rota and telephone support, ensuring new referrals are handled promptly, sensitively and equitably – bringing effective first support to people who have needed it for some time
• Manage a defined caseload, maintaining accurate, respectful and confidential records.
• Signpost and connect individuals to appropriate local services and community networks, reducing isolation and increasing access to support.
• Work collaboratively within a supportive team environment, contributing to reflective practice and continuous improvement.
• Facilitate and deliver regular peer support groups, creating a safe, inclusive environment where people affected by dementia can share experiences, build connections, and access tailored information and guidance.

Interviews for this role have been provisionally scheduled to take place on Teams on Friday 2 October

Dementia is the UK's biggest killer. One in three people born in the UK today will develop dementia in their lifetime.

At Alzheimer's Society, we're the UK's leading dementia charity and the only one to tackle all aspects of dementia by giving help and hope to people living with dementia today and in the future. We give vital support to people facing the most frightening times of their lives, while also funding groundbreaking research and campaigning to make dementia the priority it should be.

Together with our supporters, we're working towards a world where dementia no longer devastates lives.

Our commitment to Equity, Diversity, Inclusion & Belonging

We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Alzheimer's Society.

We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society.

Our Equity, Diversity and Inclusion Strategy here along with our internal employee forum and Employee Lived Experience network groups help us promote inclusion and belonging, becoming an engaged and inclusive organisation for all our people.

Our hiring process

During your recruitment process we want to make sure that you bring your whole self and can be at your best. We are working hard to ensure our recruitment process is as inclusive as possible, so please do inform us of your experience and anything you think we could do better by completing our candidate survey when you apply. Please also contact Alzheimer's Society Talent Acquisition Team via [e-mail] for application support or any adjustments you might need.

To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed. We recognise the benefits of AI, but if you're considering using it to submit your application, we encourage you to reflect on the value it truly adds. AI tools often lack the personal touch and authenticity that set candidates apart. We want to hear your unique perspective, experiences, and skills, so we encourage you to showcase them in your own voice.

We try to avoid closing roles early where possible, however if we receive a high volume of applications, we may close earlier than the advertised closing date. Should this occur, we will aim to provide you with at least 48 hours' notice.

We are committed to safer recruitment and ensuring the welfare of those we work with, due to the nature of some of our roles, we might need to carry out a Criminal Record Check at the relevant level. You can read more information via our Website.

Giving back to you

Our employees work hard every day to make a true difference in people's lives. We are proud to support them with a range of benefits, recognition and many options for working agilely, all contributing to a strong work life balance. We also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with Alzheimer's Society.

You can also visit our Working for Us pages, which give you more information about what it's like to be an employee at the Society.

INDAZ

22 Sep 2026