Certification Lead: Strategy, Audits & Client Delivery

Kiwa; Milton Keynes; Hybrid; GBP 59,000 - 73,000; Full time

Benefits offered by this job

Generous Annual Leave

Private Medical Insurance

Company Bonus Scheme

Enhanced Pension Contributions

Life Assurance

Job summary

Kiwa UK (BASEC) seeks a Certification Manager to lead the Certification department, develop and deliver the certification strategy, manage technical schemes and ensure accreditation compliance. The role is hybrid and based in Milton Keynes.

You will oversee audits, customer certification projects, and a multi-site team, driving improvements and high standards across BASEC services while maintaining impartiality and regulatory compliance.

Qualifications

• Proven experience building and managing high-performing teams.
• Experience in a multi-site, multi-disciplinary environment.
• Experience in a similar certification role with knowledge of standards, accreditation, certification and testing activities.
• Qualified Lead Auditor for QMS (training can be provided).
• Knowledge of cable manufacturing, and cable/electrical/polymer standards is a plus.

Responsibilities

• Lead the day-to-day operation of the Certification department, including budgeting, planning, resource management and delivery of targets.
• Lead, develop and support Certification team members, identifying training needs and growth opportunities.
• Develop and maintain certification schemes and ensure compliance with BASEC quality systems.
• Oversee customer certification projects from initiation through to decision-making, ensuring timely delivery.
• Manage audit programmes, including scheduling, report reviews, team assignment, and sample procurement.
• Ensure high levels of customer satisfaction, addressing product-related complaints and service issues effectively.
• Build strong customer relationships and drive high levels of customer satisfaction across BASEC's certification services.
• Make recommendations to the Business Unit Leader for proposed certification sanctions to be applied to customers.

Skills

People management

Leadership

Planning & organisation

Communication

Customer relationship management

Auditing

Stakeholder management

Job description

Kiwa UK (BASEC) seeks a Certification Manager to lead the Certification department, develop and deliver the certification strategy, manage technical schemes and ensure accreditation compliance. The role is hybrid and based in Milton Keynes.

You will oversee audits, customer certification projects, and a multi-site team, driving improvements and high standards across BASEC services while maintaining impartiality and regulatory compliance.