Certification Manager — Lead Schemes & Audits (Hybrid MK)

Kiwa Group; Milton Keynes; Hybrid; GBP 59,000 - 73,000; Full time

Benefits offered by this job

Private Medical Insurance

Enhanced Family Leave

Salary Reviews

Company Bonus Scheme

Enhanced Pension Contributions

Life Assurance

Employee Assistance Programme (EAP)

24/7 GP Service

Cycle to Work Scheme

Eye Care Vouchers

Welcome Pack

Job summary

BASEC, part of Kiwa UK, is seeking a Certification Manager to lead its Certification department. This role develops and delivers the certification strategy, manages technical schemes, oversees customer certification and approvals, and ensures audit quality and impartiality.

The role is hybrid and based in Milton Keynes, with 37.5-hour weeks and in-office Tuesdays and Thursdays. It involves developing teams, managing audits, and driving improvements across BASEC's certification services.

Qualifications

• Proven experience building and managing high-performing teams.
• Experience in a multi-site, multi-disciplinary environment.
• Strong track record of delivering operational success.
• Experience in a similar certification role with knowledge of standards, accreditation, certification and testing activities.
• Excellent planning, organisation and time management skills, with the ability to deliver to tight deadlines.
• Experience balancing the needs of customers, stakeholders and employees.
• Exceptional communication and interpersonal skills.
• Qualified Lead Auditor for QMS (training can be provided).
• Knowledge of cable manufacturing, and cable/electrical/polymer standards is a plus.

Responsibilities

• Lead the day-to-day operation of the Certification department, including budgeting, planning, resource management and delivery of operational, revenue, and service targets.
• Lead, develop and support Certification team members, identifying training needs and opportunities for professional growth.
• Develop and maintain certification schemes and ensure compliance with BASEC’s quality systems.
• Oversee customer certification projects from initiation through to decision-making, ensuring timely delivery.
• Manage audit programmes, including scheduling, report reviews, team assignment, and sample procurement.
• Ensure high levels of customer satisfaction, addressing product-related complaints and service issues effectively.
• Build strong customer relationships and drive high levels of customer satisfaction across BASEC's certification services.
• Make recommendations to the Business Unit Leader for proposed certification sanctions to be applied to customers, as necessary.
• Ensure BASEC meets its responsibilities to customers relating to the Stockist Scheme and market surveillance.

Skills

Lead teams

Multi-site operations

Operational management

Certification standards & auditing

Customer relationship management

Job description

BASEC, part of Kiwa UK, is seeking a Certification Manager to lead its Certification department. This role develops and delivers the certification strategy, manages technical schemes, oversees customer certification and approvals, and ensures audit quality and impartiality.

The role is hybrid and based in Milton Keynes, with 37.5-hour weeks and in-office Tuesdays and Thursdays. It involves developing teams, managing audits, and driving improvements across BASEC's certification services.