Centre Supervisor

Fylde Coast Ymca; Lytham St Annes; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Flexible working

Online training portal

28 days annual leave

Job summary

Fylde Coast YMCA is seeking a Centre Supervisor to help run our leisure and community facilities, delivering excellent customer service and maintaining a safe, welcoming environment. You will support reception duties, uphold health and safety standards, and coordinate activity areas for busy daily schedules.

Applicants should have five GCSEs (C or above) including Maths and English, a calm, solution-focused approach, and a commitment to teamwork.

Qualifications

• GCSEs (grades C or above) including Maths and English.
• Experience delivering excellent customer service.
• Ability to work in a fast-paced, busy environment.
• Commitment to teamwork and respectful collaboration.
• Discretion and confidentiality in handling information.

Responsibilities

• Maintain a high-visibility presence on the shop floor and engage with staff and customers.
• Assist on Reception and cover duties for breaks or sickness as needed.
• Ensure compliance with Health and Safety at Work Act and YMCA procedures.
• Be responsible for building security and its contents at all times.
• Identify and report maintenance needs and liaise with contractors.
• Prepare activity areas safely, including setting up and storing equipment.

Skills

Customer service

Teamwork

Conflict resolution

Communication

Confidentiality

Education

GCSEs incl Maths & English

Job description

Are you inspired and want to play an important role in changing people's lives be a part in creating inspirational pathways and opportunities, opening doors, and welcoming all to get involved and make a positive difference. Working for us means helping children, young people, and adults of all levels of ability and from all walks of life, to reach their full potential. You'll be working for a well-established team who work in multiple fields including Young People, Outdoor Education, Physical Activity, Housing, and our own workforce. We offer flexible working, with an emphasis on learning and development through our online training portal for all staff, 28 days annual leave (including Bank Holidays) rising with years of service and possible the best benefit is working for a company that makes a difference. As a Centre Supervisor what does the role entail: Your day will consist of …

• Maintain a high profile `shop floor` presence and a high level of interaction with staff and customers.
• To assist on Reception as required and/or carry out duties of other members of staff as necessary, e.g. cover for breaks, holiday, sickness etc.
• To ensure compliance with the Health and Safety at Work Act, and Fylde Coast YMCA's Health and Safety procedures.
• To be responsible at all times for security of the building and its contents.
• To identify and report maintenance requirements for equipment or premises. To liaise with the appropriate contractors or staff member and to initiate repairs where necessary.
• To ensure the prompt preparation of all activity areas including the safe setting up, dismantling and storage of the equipment.
  You have experience working within a leisure facility/sector.
• You have five G.C.S.E (grade C or above - or equivalent) including Mathematics and English
• You have a firm commitment to providing excellence in customer service
• You have a calm personable nature and find appropriate resolutions when handling conflict.
• You have a commitment to team-working and respect and consideration for the skills of others.
• You understand the need for confidentiality with a professional and caring approach to work.
• You enjoy working in a busy, fast paced environment.
• You can work unsociable hours, including evenings and weekends

Successful applicants will be required to complete an Enhanced DBS Disclosure.