Centre Manager

Manchester Arndale; Kilmarnock; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Discounts via Hapi app

Wagestream pay access

Inclusive employer

Job summary

OCS UK & Ireland is seeking an experienced Shopping Centre Operations Manager to oversee all aspects of centre operations, ensuring smooth daily functioning, tenant satisfaction, and financial performance. You will manage staff, security, and maintenance, while coordinating marketing events and ensuring compliance with lease agreements and health and safety standards.

This role requires leadership across security, waste management, budget control, and reporting to senior management, with a focus

Responsibilities

• Oversee daily activities, including security, maintenance, cleanliness, and efficiency.
• Manage tenant relationships, ensuring satisfaction and adherence to lease agreements.
• Handle customer and employee issues and complaints.
• Manage the collection, processing, and disposal of waste, maintaining appropriate records.
• Credit control
• Develop and implement budgets and financial plans.
• Monitor revenue and expenses, ensuring profitability.
• Negotiate contracts with vendors and service providers.
• Recruit, train, and supervise staff.
• Conduct performance evaluations and provide feedback.
• Address employee issues and concerns.
• Plan and execute marketing strategies and promotional events.
• Collaborate with tenants to organize in-store events.
• Monitor and analyse customer traffic and spending patterns.
• Ensure the safety and security of the shopping centre and its occupants.
• Liaise with law enforcement and other stakeholders on security matters.
• Implement and maintain security protocols and systems.
• Prepare reports and presentations on centre performance.
• Attend management meetings and represent the shopping centre at industry events.
• Stay informed about industry trends and best practices.

Job description

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values -Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.

Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.

Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.

Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!

Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

About The Role:

You will be responsible for overseeing all aspects of a shopping centre’s operations, ensuring smooth daily functioning, tenant satisfaction, and financial performance, while also managing staff, security, and maintenance.

Key Responsibilities:

Operations Management:

• Oversee daily activities, including security, maintenance, cleanliness, and efficiency.
• Manage tenant relationships, ensuring satisfaction and adherence to lease agreements.
• Handle customer and employee issues and complaints.
• Manage the collection, processing, and disposal of waste, maintaining appropriate records.

Financial Management:

• Credit control
• Develop and implement budgets and financial plans.
• Monitor revenue and expenses, ensuring profitability.
• Negotiate contracts with vendors and service providers.

Staff Management:

• Recruit, train, and supervise staff.
• Conduct performance evaluations and provide feedback.
• Address employee issues and concerns.

Marketing and Promotions:

• Plan and execute marketing strategies and promotional events.
• Collaborate with tenants to organize in-store events.
• Monitor and analyse customer traffic and spending patterns.

Security and Safety:

• Ensure the safety and security of the shopping centre and its occupants.
• Liaise with law enforcement and other stakeholders on security matters.
• Implement and maintain security protocols and systems.

Other Duties:

• Prepare reports and presentations on centre performance.
• Attend management meetings and represent the shopping centre at industry events.
• Stay informed about industry trends and best practices.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.