Centre Operations & Sales Leader

Festival Place; Basingstoke; Hybride; GBP 28 000 - 40 000; Plein temps

Avantages offerts par ce poste

Company pension

Employee discount

Résumé du poste

Festival Place in Basingstoke is seeking an experienced Operations Manager to lead daily site activities, drive sales performance and deliver exceptional guest experiences. You will supervise staff, manage rotas, training and recruitment, while ensuring compliance with company standards.

The role requires a minimum of 1 year in management and at least 1 year in customer service, with a hands-on approach to developing teams and meeting targets.

Qualifications

• Minimum 1 year of management experience is required.
• Minimum 1 year of customer service experience is required.
• Must be able to work full-time and deliver sales targets.
• Experience in recruitment, coaching and staff development is preferred.

Responsabilités

• Help run daily site operations and maximise revenue.
• Supervise and guide the team to deliver memorable guest experiences.
• Maintain operating standards and manage stock takes.
• Prepare staff rotas 1–2 weeks in advance and send for approval.
• Monitor staff attendance and conduct inductions for new hires.
• Keep wage sheets, weekly/monthly paperwork and audits up to date.
• Attend staff and managers meetings and implement Head Office procedures.
• Lead by example and promote promotions across channels.

Connaissances

Management

Customer service

Team leadership

Sales

Description du poste

Festival Place in Basingstoke is seeking an experienced Operations Manager to lead daily site activities, drive sales performance and deliver exceptional guest experiences. You will supervise staff, manage rotas, training and recruitment, while ensuring compliance with company standards.

The role requires a minimum of 1 year in management and at least 1 year in customer service, with a hands-on approach to developing teams and meeting targets.