Centre Operations Leader: People, Service & Growth

Air-tastic Limited; Lisburn; On-site; GBP 32,000 - 42,000; Full time

Job summary

A leading leisure and family entertainment venue in Lisburn is seeking an experienced Assistant General Manager. The ideal candidate will have over 3 years of senior management experience in a fast-paced industry, focusing on maximising sales revenue, ensuring exceptional customer service, and meeting business KPIs. Responsibilities include managing team performance and ensuring compliance with safety standards. This is an exciting opportunity to join a dynamic environment that prioritizes fun and exceptional service.

Qualifications

• 3+ years experience at senior management level in a fast-paced business.
• Knowledge of business KPI’s and supporting figures.
• Working knowledge of booking systems and reporting functions.
• Proficient in Microsoft Office products – Outlook, Excel & Word.

Responsibilities

• Assist with the general management and successful performance of the centre.
• Maximise areas of sales revenue and support the General Manager.
• Competently manage individual and team performance.
• Consistently demonstrate exceptional customer service.
• Ensure compliance with all safety and health regulations.

Skills

3+ years experience at senior management level

Knowledge of business KPIs

Working knowledge of booking systems

Proficient in Microsoft Office

Job description

A leading leisure and family entertainment venue in Lisburn is seeking an experienced Assistant General Manager. The ideal candidate will have over 3 years of senior management experience in a fast-paced industry, focusing on maximising sales revenue, ensuring exceptional customer service, and meeting business KPIs. Responsibilities include managing team performance and ensuring compliance with safety standards. This is an exciting opportunity to join a dynamic environment that prioritizes fun and exceptional service.