Supervisor - Lisburn

Air-tastic Limited; Lisburn; On-site; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Sociable working hours

Full training provided

Job summary

A leisure entertainment company in Lisburn is looking for an experienced Supervisor to oversee operations in Bowling, Laser, and Arcades. The candidate will lead a team, ensuring exceptional customer service and adherence to high hygiene and safety standards. Responsibilities include staff training, equipment maintenance, and managing daily operations. The position necessitates strong leadership and flexibility with weekend availability. Full training is provided and the ideal candidate is enthusiastic and committed to the company's ethos.

Qualifications

• 2+ years management experience in fast-paced catering/leisure sector.
• Experience in training, development, and on-the-job coaching.
• Ability to maintain high standards of hygiene and health safety.

Responsibilities

• Oversee Bowling, Laser, and Arcade operations.
• Train and motivate team to deliver exceptional service.
• Manage equipment upkeep and premises conditions.
• Ensure adherence to company procedures and safety standards.
• Enforce company procedures and documents.
• Maintain a safe, hygienic customer environment.

Skills

Leadership

Customer service

Team training and development

Performance management

Hospitality knowledge

Job description

The Person

We are seeking an experienced supervisor who will be comfortable in supporting the management team with the responsibility of our leisure operation within our Entertainment Centre.

The Supervisor will have the ability to keep a cool head under pressure, and lead the team smoothly through any challenges that may arise throughout the day to day.

Knowledgeable and experience in leading from the front is helpful.

The supervisor will be able to assist the management team in training and developing the team to deliver consistently excellent service to the highest of standards.

The Role - Main responsibilities

• The Supervisor will mainly be responsible for Bowling, Laser and Arcades. This includes an element of machine maintenance, lane cleaning.
• Deliver exceptional customer service and inspire your team to deliver the same exceptional standards.
• Develop, train and coach a reliable team and motivate them to a level of competence, clarifying and delegating direct responsibility of their role throughout each day or week.
• Manage upkeep and condition of all equipment and premises ensuring prompt remedial action as required.
• Ensure the correct and continual use of all company procedures, systems and documents.
• Maintain a safe and harmonious working and customer environment and ensure the highest standards of hygiene and health and safety.
• Significant solid 2 years+ management experience in a fast paced catering/retail/leisure/hospitality sector.
• Evidence of people management, training and development and on the job coaching and support.
• An approachable and enthusiastic manner and a can-do attitude.
• Previous experience of working with extremely high standards in customer service, quality, hygiene and good knowledge of maintaining a focus on health and safety in the workplace.
• Be confident in dealing with and had previous experience in dealing with performance management.
• Be fully flexible and prepared to take accountability of the uninterrupted opening hours of the business.
• Be fully committed, passionate, reliable and dynamic in fully engaging in our Company Ethos, and treating the business as your own.

Additional Information

• Sociable working hours for the catering and hospitality sector.
• Full training will be given for the role.
• Due to the nature of the business the successful applicant will normally be required to work weekends.