Centre Manager: Lead Outdoor Learning & Growth

Outdoor Learning; Dunfermline; Hybrid; GBP 35,000 - 37,000; Full time

Job summary

Scout Adventures Fordell Firs in Dunfermline seeks an experienced Centre Manager to lead day-to-day operations, develop the business and inspire staff and volunteers. You will ensure high-quality outdoor programmes, superb customer experiences and safe, compliant delivery.

The role requires strong leadership, commercial acumen, and a commitment to the aims and values of Scouts Scotland. 40 hours per week with flexible evenings and weekends; salary £35,000–£37,000 per annum, depending on

Qualifications

• Extensive knowledge of best practice in outdoor learning and adventure.
• Experience in an outdoor education centre or Scouting activity centre.
• Proven track record of delivering excellent customer service and achieving business targets.
• Strong commercial awareness, financial literacy and budget management.
• Experience of line managing, developing and motivating staff.
• Ability to build relationships with customers, volunteers and partners.
• Excellent communication, networking, presentation and organisational skills.
• Proactive, adaptable with problem solving and priorities management.
• Commitment to safety, quality and continuous improvement.
• Empathy with and commitment to Scout Scotland aims and values.

Responsibilities

• Manage the day-to-day operation of the centre, including staff, budgets and resources.
• Lead, develop and inspire staff and volunteers, building a positive culture that reflects Scout Scotland’s values.
• Collaborate with Active Support Volunteer teams and other colleagues across the organisation.
• Oversee delivery of high-quality programmes, activities and customer experiences.
• Develop and implement the centre’s operational plan aligned with organisational priorities.
• Identify opportunities to increase bookings and income from Scouting and non-Scouting customers.
• Develop new programmes, events and activities to meet customer needs and create growth.
• Build relationships with existing customers to encourage repeat visits and referrals.
• Promote the centre through outreach, schools, events and networks.
• Manage budgets and monitor financial performance against targets.
• Contribute to site development and facilities improvements.
• Champion safety, quality and compliance with policies and standards.

Skills

Outdoor leadership

Leadership

Customer service

Budget management

Staff development

Stakeholder engagement

Education

Outdoor recreation or leisure management qualification

Job description

Scout Adventures Fordell Firs in Dunfermline seeks an experienced Centre Manager to lead day-to-day operations, develop the business and inspire staff and volunteers. You will ensure high-quality outdoor programmes, superb customer experiences and safe, compliant delivery.

The role requires strong leadership, commercial acumen, and a commitment to the aims and values of Scouts Scotland. 40 hours per week with flexible evenings and weekends; salary £35,000–£37,000 per annum, depending on