Centre Manager, Garage Services — Lead & Grow Team

Halfords; Basingstoke; On-site; GBP 48,000 - 51,000; Full time

Benefits offered by this job

50% off Halfords garage bills

25% off most products

Health Cash Plan

Employee assistance programme

Cycle2Work scheme

Wagestream

Sharesave option

Job summary

Halfords Garage Services at our Fusion centre is expanding, with an Assistant Manager and Workshop Controller overseeing a team of around 11. You will drive a first-class customer experience while leading centre success in a supportive environment.

You’ll focus on maximizing profitability, enhancing efficiency, and delivering outstanding service, with an uncapped monthly bonus that boosts earnings alongside a base salary of £40,000.

Qualifications

• Experience leading a team in a customer-facing service environment.
• Ability to coach and develop colleagues in real-time.
• Proven track record of achieving targets and driving profitability.

Responsibilities

• Lead a centre team of ~11 including technicians and customer service staff.
• Optimize scheduling to maximise capacity and meet demand.
• Analyse performance data to exceed sales margin and profit targets.

Skills

Team leadership

Coaching

Customer service

Scheduling

Communication

Driving licence

MS Office

Tools

MS Word

Excel

PowerPoint

Job description

Halfords Garage Services at our Fusion centre is expanding, with an Assistant Manager and Workshop Controller overseeing a team of around 11. You will drive a first-class customer experience while leading centre success in a supportive environment.

You’ll focus on maximizing profitability, enhancing efficiency, and delivering outstanding service, with an uncapped monthly bonus that boosts earnings alongside a base salary of £40,000.