Assistant Manager

Halfords; Lincoln; On-site; GBP 32,000 - 34,000; Full time

Benefits offered by this job

Staff discounts

Share save scheme

Health plan

GP access

Cycle to work

Wagestream access

Pension & Life Assurance

Job summary

Halfords is seeking an Assistant Manager for our Fusion centre. You’ll work with the Centre Manager, manage workshops and front-of-house duties, and focus on delivering a first-class customer experience while driving profitability.

Experience as a mechanic is preferred; you'll divide time between workshop and sales/customer service roles, with opportunities for progression and ATA/MOT qualifications training.

Qualifications

• Experience delivering high customer satisfaction through effective management.
• Ability to coach and train colleagues on the floor.
• Experience meeting Health and Safety standards.
• Excellent written and verbal communication.
• Current valid driving licence.

Responsibilities

• Support the Centre Manager to drive profitability and customer journey.
• Split time between workshop with technicians and daily sales/customer service.
• Provide hands-on leadership and coaching to the team.
• Support long-term business performance and progression planning.

Skills

Customer satisfaction

Coaching/training

Health & Safety

Communication

IT proficiency

Driving licence

Job description

This is a really exciting time to join our Halfords Garage Services team. You will be working at one of our new Fusion centres; it will be upgraded with the latest facilities to lead the way in providing a first-class customer experience and a great working environment, where you’ll play a pivotal role in driving the centres success.

Ready for the next step in management with the UK’s largest Automotive service, maintenance and repair business and we offer great career opportunities, benefits, and an uncapped bonus scheme!

As an Assistant Manager, you’ll work alongside the Centre Manager, to provide productive management and leadership, driving profitability, with firm focus on the customers journey. Ideally you will have had previous hands‑on experience as a mechanic as you will be dividing your time between the workshop, working alongside the technicians, and assisting the Centre Manager with daily sales and customer service.

If you have the desire to help drive business performance, passionate about customer experience, and are looking for a long-term career with excellent progression and training schemes, this really could be the perfect opportunity for you.

On-target earnings

• On-target earnings up to £42,200
• Comprising a base salary of £32,000 - £34,000
• An uncapped monthly bonus scheme with average additional earnings of £8,200 per year.
• 5 days a week
• Earn extra with our refer a friend scheme – T&C’s Apply.

Benefits Include

• 5.6 weeks’ annual leave
• Up to 50% off garage bills in our Autocentres and 25% off most our Halfords products in our retail stores
• Discounts on everything from groceries, shopping, insurance, days out, restaurants and more
• Family & Friends Discount Events
• Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme
• Financial planning support via Wagestream – access up to 30% of your salary in advance
• GP Access, 364 days a year, 24 hours a day
• Join the Share save scheme with a 20% discount on shares
• Health Cash Plan – to access wellbeing services and claim back healthcare costs
• Pension Scheme & Life Assurance
• You will be given every opportunity to progress your career at Halfords. This includes access to hybrid training plus the ATA & MOT Tester Qualifications too.

Skills And Experience

• Experience / Ability to deliver high customer satisfaction and experience through effective management
• Experience / Ability to deliver coaching/training in the moment to colleagues
• Experience of meeting compliance standards across Health and Safety
• Excellent communication skills, verbally and written
• IT Proficient, with the willingness to learn in-house systems
• A current valid driving licence

We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.

At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.