Centre Manager

Bandzmedia; Swindon; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic Centre Manager to lead a motivated team in delivering exceptional customer service and achieving business objectives. This role involves strategic planning, team development, and driving sales within a thriving automotive environment. You will foster a customer-centric culture while ensuring compliance with business standards. If you have a passion for the automotive industry and a proven track record in leadership, this is an exciting opportunity to make a significant impact in a growing organization.

Qualifications

• Proven ability to lead and motivate teams to achieve targets.
• Experience in developing strategic plans in a B2B context.

Responsibilities

• Lead and manage the TPS team to achieve business objectives.
• Ensure high levels of customer satisfaction and compliance with standards.

Skills

Team Leadership

Customer Service

Strategic Planning

Sales Strategy

Effective Communication

IT Literacy

Management Experience

Tools

MS Office

Job description

Role Overview

What will you be doing?

As Centre Manager, you will be responsible for leading, managing, and motivating your TPS team to deliver and achieve the business plans and objectives of the Centre. You will ensure excellence in customer service, develop strategic plans, and ensure all processes are in place to run a successful TPS Centre.

• Ensure that the Centre targets and business objectives are achieved.
• Translate overall sales targets into departmental targets and, with first-line management, set challenging but achievable goals.
• Ensure the team is motivated, recognized, and incentivized.
• Create Personal Development Plans, monitor progress, and provide developmental or corrective support where required.
• Create a Manpower Plan for your centre and put a succession plan in place.
• Create and maintain a customer-centric culture in the business.
• Maintain a high level of customer satisfaction via the team.
• Work within the identified sales strategy to increase sales revenues within the team and devise and implement sales plans.
• Regularly monitor business performance. Identify opportunities for improvement and take action for any deviations.
• Analyse internal and external market data to develop an understanding of potential sales opportunities.
• Work to achieve the business plan and budget, controlling costs within agreed parameters, including Gross Margin levels.
• Ensure compliance with business standards and processes, financial, legal, and ethical guidelines (including Warranty).
• Maintain effective relationships with all stakeholders and ensure the overall security of stock and premises.

About The Role

TPS Centre Manager

Who are TPS?

TPS provides independent garages and bodyshops with high-quality Genuine Parts and products necessary for servicing and repairing Volkswagen Group vehicles. TPS is part of the Volkswagen Group, which includes Audi, SEAT, KODA, Volkswagen Passenger Cars, and Commercial Vehicles. TPS operates a national network of centres with a 1,500-strong workforce, fostering a motivating and inclusive workplace that encourages learning and development.

Launched as a new brand concept in 2006, TPS is based on an Agency Model, meaning Centres stock and sell on behalf of Volkswagen Group UK. TPS has experienced rapid growth both financially and in the number of Centres nationwide.

Essential Skills

What are we looking for?

• Proven ability or aptitude for leading and motivating a team to achieve business targets in a B2B environment.
• A passion for providing excellent customer service and the automotive industry.
• Effective communication skills and the ability to build strong relationships with key stakeholders.
• Experience in devising strategies and implementing plans.
• The ability to provide an exceptional customer service experience.
• Strategic planning skills to grow and develop a business.
• Results-oriented with a focus on sales.
• High level of IT literacy and proficient in MS Office.
• Management experience.