Centre Manager - Swindon

TN United Kingdom; Swindon; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player in the automotive sector is seeking a dynamic Centre Manager to lead a passionate team. In this pivotal role, you will drive business objectives, foster a customer-centric culture, and implement strategic plans to ensure exceptional service and operational success. You will have the opportunity to motivate your team, create personal development plans, and enhance stakeholder relationships. This role is perfect for someone who thrives in a fast-paced environment and is eager to make a significant impact while enjoying a rewarding career in a supportive workplace.

Qualifications

• Proven ability to lead and motivate a team in a B2B environment.
• Passion for delivering excellent customer service in the automotive industry.

Responsibilities

• Lead and manage the TPS team to meet business objectives.
• Develop strategic plans and maintain processes for a successful centre.

Skills

Team Leadership

Customer Service

Strategic Planning

Sales Strategy

Communication Skills

Stakeholder Management

IT Literacy

Tools

MS Office

Job description

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TPS provides independent garages and bodyshops with high-quality Genuine Parts and products needed to service and repair Volkswagen Group vehicles. TPS is part of the Volkswagen Group, which includes Audi, SEAT, ŠKODA, Volkswagen passenger cars, and Commercial Vehicles. It is a national network of TPS Centres with a workforce of 1,500 employees, committed to creating a motivating and inclusive workplace that recognizes and rewards its staff, encouraging ongoing learning and development.

Launched nationally in 2006 as a new brand concept, TPS operates on an Agency Model, meaning Centres stock and sell on behalf of Volkswagen Group UK. The brand has experienced rapid growth both financially and in the number of Centres nationwide.

What will you be doing?

As Centre Manager, you will lead, manage, and motivate your TPS team to meet business plans and objectives, ensuring excellent customer service, developing strategic plans, and maintaining all processes for a successful TPS Centre.

1. Ensure the Centre meets its targets and business objectives.
2. Translate overall sales targets into departmental goals and set challenging yet achievable objectives with first-line management.
3. Motivate, recognize, and incentivize the team.
4. Create Personal Development Plans, monitor progress, and provide developmental or corrective support as needed.
5. Develop a Manpower Plan and implement a succession plan for your centre.
6. Foster a customer-centric culture within the business.
7. Maintain high levels of customer satisfaction through the team.
8. Work within the sales strategy to increase revenue by devising and implementing sales plans.
9. Regularly monitor business performance, identify improvement opportunities, and take corrective actions.
10. Analyze market data to understand potential sales opportunities.
11. Achieve the business plan and budget, controlling costs within set parameters, including Gross Margin levels.
12. Ensure compliance with business standards, processes, financial, legal, and ethical guidelines (including Warranty).
13. Maintain effective relationships with all stakeholders.
14. Ensure the overall security of stock and premises.

What are we looking for?

1. Proven ability or aptitude to lead and motivate a team to achieve targets in a B2B environment.
2. A passion for delivering excellent customer service and the automotive industry.
3. Effective communication skills and the ability to build strong stakeholder relationships.
4. Experience in devising strategies and implementing plans.
5. Ability to provide exceptional customer service.
6. Strategic planning and business development skills.
7. Sales-focused and results-oriented mindset.
8. High IT literacy and proficiency in MS Office.