Centre Manager

IN'n'OUT Autocentres; Reading; On-site; GBP 33,000 - 35,000; Full time

Job summary

A leading company in automotive servicing seeks a Centre Manager to oversee operations and ensure exceptional customer service. The role involves hands-on management, driving sales, and leading a team in a busy environment. Ideal candidates will have management experience in the automotive industry and a passion for customer relations. Benefits include a company pension, employee discounts, and a bonus scheme.

Benefits

Company Pension

Cycle to Work Scheme

Employee Discount

Life Insurance

On-Site Parking

Referral Programme

Qualifications

• Minimum of 2 years’ experience within the automotive industry preferred.
• Track record of managing customer relations and leading a small team.

Responsibilities

• Achieving and exceeding sales targets and operating budgets.
• Driving quality and consistency of customer service.
• Managing customer complaints efficiently.

Skills

Full Driving Licence

Management Experience

Automotive Service Experience

Job description

Job Description

Location: Unit 6, Sentinel End

In'N'Out Autocentres are experts in vehicle servicing, MOTs & repairs with 30 Autocentres nationwide offering our customers simple, transparent pricing and service that is second to none. As a Which? Trusted trader, we are proud to be 100% committed to customer service and satisfaction.

Do you have previous management experience and a passion for customer relations? Can you adapt yourself to deal with changing priorities and varied workstreams? If so, this could be the role for you.

Our Centre Managers are responsible for the overall management and leadership of their centre and team, and are ultimately accountable for performance in all operational areas including people, service operations, profit, sales, and administrative duties.

This is a hands-on role, so you will spend time in the service bays with the team, training, motivating, and assisting when necessary to ensure a seamless and timely operation is maintained. Ideally, you should also be experienced and qualified to carry out MOT testing, fast fit repairs, or servicing as required, according to the demands of the business.

About The Role

Centre Manager responsibilities will include:

• Being proactive in achieving and/or exceeding sales targets and operating budgets
• Driving the quality and consistency of customer service
• Ensuring transaction and customer satisfaction targets are achieved
• Efficiently managing customer complaints
• Effectively managing the team and resources to build a strong reputation for our brand within the local area
• Managing all stock and ordering requirements
• Involving in the development of the Centre, including PR and marketing to raise business profile

A minimum of 2 years’ experience within the automotive industry is preferred, along with a track record of managing customer relations and leading a small team.

Benefits

• Company pension
• Cycle to work scheme
• Employee discount
• Life insurance
• On-site parking
• Referral programme

Supplemental Pay Types

• Bonus scheme
• Performance bonus
• Quarterly bonus

Skills Needed

Full Driving Licence, Three Years Management Experience, Automotive service experience preferred.

About The Company

We provide fixed prices, clear explanations, and great service, all underpinned by our 100% customer satisfaction promise. Our technicians are trained to the highest standards, many from big brand main dealers, and we only use manufacturer-approved parts.

Company Culture

We are a Which? Trusted Trader, regularly audited to ensure honesty and excellent service. Our customer lounges feature Wi-Fi, free beverages, play areas, and baby facilities. We pride ourselves on high customer retention, scoring 4.7 on Trustpilot, and never carry out work without customer authorization.

Closing date for applications is Friday, 13th June 2025. This is a full-time position with a salary ranging from £33,000 to £35,000 annually.