Centre manager

TN United Kingdom; London; On-site; GBP 38,000 - 45,000; Full time

Job summary

An established industry player in luxury serviced offices is seeking a dynamic Centre Manager for their London Bridge location. This role involves overseeing a dedicated team and ensuring 5-star customer service delivery. The company promotes career development and offers a supportive environment for growth. You will manage client relationships, oversee financial transactions, and ensure operational efficiency. Join a firm that values upskilling and mobility, and make a significant impact in a vibrant workplace. If you're proactive and eager to advance your career, this is the perfect opportunity for you.

Benefits

33 days annual leave including bank holidays

Performance-based annual bonus

Fully paid training

Social events

Enhanced pension scheme

Employee assistance programme

Onsite gym access

Qualifications

• 3+ years in a building management role, ideally within BTR, PRS, or Hospitality.
• Experience managing a small team is preferred.

Responsibilities

• Oversee a site team of two client experience assistants and one cleaner.
• Conduct client service reviews and maintain high service standards.
• Manage revenue, budgeting, and profit and loss reviews.

Skills

Building Management

Client Relationship Management

Problem-Solving

Organizational Skills

Attention to Detail

Job description

Centre Manager - London Bridge - £38,000 to £45,000 Dependant on Experience

My client, a luxury serviced office firm with over six sites across Central London, is seeking a dynamic and hands-on Centre Manager to join their stunning offices in London Bridge. The role involves overseeing the delivery of 5-star customer service and managing a team.

This is a fantastic opportunity to join a successful firm that encourages career development beyond traditional corporate hierarchies, promoting upskilling and mobility within the organization.

Requirements

• 3+ years in a building management role, ideally within BTR, PRS, or Hospitality
• Experience managing a small team is preferred
• Strong client relationship skills
• Highly adaptable, organized, with excellent prioritization skills
• Problem-solving abilities and keen attention to detail

Responsibilities

• Oversee a site team of two client experience assistants and one cleaner
• Conduct client service reviews and maintain high service standards
• Address client complaints effectively
• Manage pre-move-in and pre-move-out meetings, tasks, and inventories
• Handle revenue, budgeting, and profit and loss reviews
• Oversee billing, debt chasing, and financial transactions with clients
• Assess operational resources for efficiency
• Conduct health and safety, fire, and risk assessments audits
• Review and improve internal operational processes
• Maintain accurate documentation and client contract terms
• Manage facilities documentation and tendering processes
• Participate in operational meetings and report to the Operations Director

Hours and Salary

Office-based, Monday to Friday, 8am to 5pm or 9am to 6pm

Salary: £38,000 - £45,000 depending on experience

Benefits

• 33 days annual leave including bank holidays
• Performance-based annual bonus
• Fully paid training
• Social events
• Enhanced pension scheme
• Employee assistance programme
• Onsite gym access

If you are proactive and eager to advance your career within an established brand, please contact Megan on the Business Support team at Dove & Hawk Property Recruitment: 0208 059 7472.

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