Centre Manager

English Path; London; On-site; GBP 35,000 - 55,000; Full time

Job summary

Join a dynamic and rapidly growing global English language school that empowers students through cultural experiences and language learning. As a Centre Manager, you will play a pivotal role in creating an exceptional environment for students, overseeing all aspects of student services, operations, and human resources. This is an exciting opportunity to make a real difference in students' lives while working with a passionate team dedicated to educational excellence. If you are adaptable, proactive, and committed to safeguarding students, we want you to be part of our mission to transform lives through education.

Qualifications

• Experience in customer service roles essential, ideally in travel and tourism sector.
• Knowledge of student visa regulations desirable.

Responsibilities

• Ensure students receive high-quality service and satisfaction.
• Manage student services and oversee social programs.

Skills

Customer Service

Organizational Skills

Interpersonal Skills

Fluency in Foreign Languages

Communication Skills

Cultural Sensitivity

Education

Degree in relevant fields

Tools

Microsoft Office

Databases

CRMs

Job description

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English Path is a rapidly growing, global English language school that empowers students of all ages through language learning and cultural experiences. English Path has expanded significantly since its foundation, establishing modern campuses, and professional learning environments in the UK, Europe, North America, and the Middle East.

We provide a diverse range of courses across our Young Learner programmes, including General English, Business, Sustainability and Art and Drama. Our curriculum is designed to not only enhance English language skills, but also to facilitate immersion into the local culture through in-house which connects the classroom to social activities which take places after classes and are a key part of our offer. We also offer additional ancillary services such as high-quality accommodation, student insurance and transfers.

By joining English Path, you will be immersed in a talented, passionate, and dynamic group of professionals who are focused on one clear vision; to transform lives through education. Find out more about us here: www.englishpath.com.

MISSION:

A world in which every person can communicate using a common language removing inequality and creating a level playing field. Courses that stimulate and challenge. Students that learn, excel, and grow.

VISION:

To change lives through education that makes a fundamental difference to living standards and access to learning.

ROLE PURPOSE:

The role of Centre Manager is to embody our values take ownership of their school, creating an environment where students will have the experience of a lifetime whilst they are studying with us. The Centre Manager will be a multi-talented, flexible and adaptable all-rounder who is able to manage all aspects of Student Services, Facilities, Sales, Marketing, Human Resources, Finance and IT at their school (with support from Head Office).

The Centre Manager will also establish the best possible margin whilst delivering a quality product, and line manages the Student Services team to ensure procedures in school are carried out in line with company practices.

The Centre Manager works closely with the Director of Studies to act as the guardian of product quality, and student experience.

ROLES AND RESPONSIBILITIES:

Key Responsibilities:

• Ensure that students are provided with an overall quality service, where expectations are not only met but regularly exceeded.
• Ensure that prevailing quality standards are achieved and always exceeded.
• To ensure that any student issues are tackled and solved in a positive way with the least possible delay guaranteeing that the interests of the schools are protected at all times but ensuring that the client is dealt with in a professional and effective manner.
• Ensure that all staff at their school always puts students’ satisfaction first.

Operations:

• To assist the Global Head of Young Learners with managing Young Learner camps operations in an effective and efficient manner.
• Be a spokesperson and ambassador for their school when liaising with relevant stakeholders.
• To ensure that all staff have effective and productive IT equipment and systems.
• To ensure that all applicable laws, corporate standards, and guidelines are adhered to at all times to safeguard the interests of the company.
• To maintain complete confidentiality of internal company information.
• To manage and take part in the Emergency phone rota system.
• Occasional evening and weekend work as required, time off in lieu given.

Student Services:

• To continually review student feedback and ensure that it meets and exceeds targets.
• To support the management of the Student Services team as well as any other non-academic staff.
• To oversee the successful running of the social programme.

Human Resources:

• To ensure that there is effective communication with staff at the school.
• To encourage team spirit and a work environment that promotes creativity, initiative, enthusiasm and energy.
• To ensure all employees have a clear indication of the company's goals and that team and individual objectives are directed towards achieving the same.

Safeguarding and Welfare Responsibilities:

The Centre Manager is the Designated Safeguarding Lead. As the designated person within the school, this brings primary responsibility for putting into place procedures to safeguard students at risk, where relevant and for managing concerns about students at risk.

• Working with others at English Path to create a positive inclusive environment at the school and during activities after classes.
• Play a lead role in developing and establishing the English Path’s approach to safeguarding students and in maintaining and reviewing the organisation’s implementation plan for safeguarding students in line with current legislation and best practice.
• Coordinate the distribution of the safeguarding student policy, procedures, and resources in the school.
• Contribute to ensuring other policies and procedures are consistent with the organisation’s commitment to safeguarding students.
• Advise on the English Path’s training needs and the development of its training strategy.
• Responsible for promoting safeguarding within and working with other staff to ensure a safe and inclusive environment is achieved.
• To support the Academic team with classroom management and student behaviour.

Education:

• Degree in relevant fields (Desirable)

Experience:

• Knowledge of student visa regulations desirable.
• Previous customer service roles essential, ideally in travel and tourism sector.
• Experience in International Education or English Language sector.

What we are looking for:

• Eligibility to work and live in the UK.
• Proven ability to work within a team and autonomously.
• High level of proficiency in English and Fluency in at least one foreign language.
• Strong phone presence and experience.
• Excellent verbal and written communications skills.
• Strong listening and presentation skills.
• Ability to multi-task, prioritise, and manage time effectively.
• Experience with cross-cultural or international business relationships.
• Able to deliver and address persuasive presentations to a wide range of audiences.
• An understanding of cultural sensitivity, tact, and diplomacy with the ability to remain calm in difficult situations.
• Evidence of working collaboratively with colleagues, where shared insights, priorities and activities have been developed and contributed to a plan or strategy.
• Actively seeking and acting upon feedback to improve as a professional.

Skills:

• Good working knowledge of Microsoft Office packages.
• Proven organisational, administrative, and interpersonal skills.
• Ability to work well within a team.
• Experience working with databases and CRMs.

Other Information:

The Centre Manager will also be expected to demonstrate their commitment:

• To EP's values and regulations, including equal opportunities policy.
• To EP’s Social, Economic and Environmental responsibilities and minimise environmental impact in the performance of the role and actively contribute to the delivery of EP’s Environmental Policy
• To EP’s Health and Safety responsibilities to ensure their contribution to a safe and secure working environment for staff, students, and other visitors to the campus.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Education and Administrative

• Industries

  Education Administration Programs

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