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Assistant Data Centre Manager

VIRTUS Data Centres

Greater London

On-site

GBP 45,000 - 75,000

Full time

11 days ago

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Job summary

An established industry player is seeking an Assistant Data Centre Manager to support the daily operations of their cutting-edge facilities. This role is pivotal in ensuring operational continuity, managing customer implementations, and overseeing third-party contractors. You will be responsible for maintaining high standards of service and efficiency while contributing to innovative solutions in a rapidly evolving sector. Join a dynamic team committed to excellence and be part of a company that values integrity, curiosity, and teamwork. If you are passionate about technology and customer service, this opportunity is for you.

Benefits

Private healthcare

Pension contribution scheme

Eye and dental care benefit

Discretionary bonus

Income Protection

Life Assurance

Cycle to work scheme

Annual travel card loan

Tech Scheme

Electric car scheme

Qualifications

Experience managing in a live operational business-critical environment.
Good understanding of ISO standards and compliance.

Responsibilities

Support day-to-day operations and manage customer requirements.
Ensure zero customer downtime and adherence to SLA’s.
Assist with monthly reporting on customer power usage and efficiency.

Skills

Team Management

Customer Service

Health & Safety Compliance

Risk Management

Operational Efficiency

Attention to Detail

Communication Skills

Education

Experience in FM/contract support role

Experience in data centre management

Tools

CAFM Systems

AutoCAD

Microsoft Office Suite

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About VIRTUS

VIRTUS Data Centres is the UK’s fastest-growing data centre provider. We own, design, build, and operate some of the most energy-efficient, flexible, and secure data centres in Europe. In 2023, we announced our expansion into continental Europe, starting with Berlin and growing across the region. At VIRTUS, we aim to be a positive force in the fourth industrial revolution—delivering innovative solutions while staying rooted in our values: integrity, curiosity, commitment, and teamwork.

Job Summary

Reporting to Data Centre Manager, the Assistant Data Centre Manager is responsible for the joint day-to-day management of the site, the scope includes Data Centre management, customer implementations, operational continuity, reporting and billing along with the management of 3rd party contractors.

Main Duties

The role includes but is not limited to the following: -

Technical Resource

Supporting the Data Centre Manager, in the day-to-day operations and customer requirements.
Managing new customer requirements, site tours, drawings, pricing and implementations.
Capacity management including power, floor space, and assisting with forecasting loadings.
Witness Data Centre scenario testing, track and log issues with any lessons learned.
Consistent monitoring of site efficiencies, overall reduction in PUE and power costs.
Managing the internal cabling (and external carrier fibres brought into the building) to a high standard and recording cabling updates.
Delivering customer projects and extra works on time and within budget.
Assisting in management of equipment lifecycle including budgeting, technical feasibility, critical spares, operational risk reduction and improvement planning.

Site Availability

Maintaining zero customer down time including any breaches to contractual SLA’s and KPI’s.
Working closely with the Service Management Centre on ticket updates, change control, customer installation schedules, handovers and customer communications.
Assist with managing and escalating any potential customer affecting issues.

Campus Consistency

Ongoing support of the Data Centre alignment and consistency throughout the VIRTUS portfolio.

Third Party Monitoring

Ensuring all staff, customers and contractors’ adherence to site policies and operational processes.
Responsibility for ensuring the day to day performance management of 3rd party maintenance contractors / suppliers, ensuring work is completed to a high standard.

Planned Preventative Maintenance

Validating all PPM’s are completed on time, managing any faults or advisories that have been reported are logged and tracked through to completion.
Support in tracking all KPI’s that support the maintenance “fee at risk”.

Reporting

Assisting with monthly reporting on customer power usage, PUE, capacity, NRR trackers, board packs, business rates and ensuring all information is correct and delivered on time.
Quality updates for the daily call and attendance at weekly/monthly service review, maintenance and construction meetings.

General Responsibilities

Working closely with all VIRTUS key stakeholders, be able to focus on the wider group.
Ensure the provision of a safe and healthy working environment, and ensure compliance with all Company policies and procedures, as well as client site policies, procedures and working arrangements, as required.
Ensure the Data Centre is always clean and tidy, and visually kept to a high standard.

Any other reasonable requests made by your line manager.

Person Specification

Experience

Essential:

Experience in similar FM/contract support role.
Experience of managing in a live operational business-critical environment.
Managing 3rd party suppliers and FM team to deliver against stringent SLA’s.
Experience with business continuity, risk management, incident management and change control.

Desirable

Experience of working within a data centre management organisation.
Experience of BMS, PMS, and CMMS systems.
Experience of producing and amending AutoCAD drawings to a good standard.

Knowledge

Essential:

Good understanding of Health & Safety, ISO standards, and compliance.
Customer ticket logging CAFM systems.
Good working knowledge of Word and Excel and Power Point essential.

Skills

Essential:

Experienced team player, flexible and adaptable.
Takes personal ownership and accountability for actions.
A passion for ensuring outstanding customer service is achieved.
Tenacious and assertive where necessary, effective under pressure.
Attention to detail with high personal standards and the desire to complete tasks on time.
Ability to work efficiently, timely and cost effectively under continually changing demands and requirements.
Pro-active attitude and commitment to ensuring issues are successfully concluded.
Good communication and interpersonal skills (written and spoken).

The successful applicant must be willing to undergo a BS7858 screening process.

Remuneration Package And Benefits

Private healthcare
Pension contribution scheme
Eye and dental care benefit
Discretionary bonus
Income Protection
Life Assurance
Cycle to work scheme
Annual travel card loan
Tech Scheme
Electric car scheme
Workplace extras - Byond card and Extras discount

VIRTUS is an equal opportunity employer. As part of our commitment to fight for equality, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.

We reserve the right to close this post for applications should sufficient applications be received.

Search Firm Representatives Please

Read Carefully VIRTUS Data Centres does not accept unsolicited support from search firms for employment openings. CVs/resumes submitted by search firms to any VIRTUS employee without an active, written search agreement for a specified role will become the property of VIRTUS. No fees will be paid for candidates hired from agency submissions made without such an agreement. Existing agency partnerships must adhere to position-specific terms outlined in their agreements. Please refrain from calling or emailing regarding this matter

Our talented teams design, build and operate of the world's best Data Centres.

Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Full-time

Job function

Job function
Information Technology
Industries
IT Services and IT Consulting

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