Centre Manager

Bandzmedia; Hereford; On-site; GBP 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic Centre Manager to lead a motivated team in achieving business objectives at a thriving TPS Centre. This role involves strategic planning, fostering a customer-centric culture, and ensuring compliance with business standards. You will play a pivotal role in driving sales and enhancing customer satisfaction while developing your team's potential. Join a rapidly growing network that values excellence and offers a supportive environment for professional growth and development.

Qualifications

• Proven ability to lead and motivate a team in a B2B environment.
• Experience in strategic planning and implementing business growth strategies.

Responsibilities

• Lead the TPS team to achieve business objectives and targets.
• Develop strategic plans and ensure high customer satisfaction levels.

Skills

Team Leadership

Customer Service

Strategic Planning

Sales Strategy

Effective Communication

IT Literacy

Management Experience

Tools

MS Office

Job description

Role Overview

What will you be doing?

As Centre Manager, you will be responsible for leading, managing, and motivating your TPS team to deliver and achieve the business plans and objectives of the Centre. You will ensure excellence in customer service, develop strategic plans, and ensure all processes are in place to run a successful TPS Centre.

1. Ensure that the Centre targets and business objectives are achieved.
2. Translate overall sales targets into departmental targets and set challenging but achievable goals with first line management.
3. Motivate, recognize, and incentivize the team.
4. Create Personal Development Plans, monitor progress, and provide developmental or corrective support where required.
5. Develop a Manpower Plan and implement a succession plan for your centre.
6. Foster a customer-centric culture within the business.
7. Maintain high customer satisfaction levels through the team.
8. Work within the sales strategy to increase revenues by devising and implementing sales plans.
9. Regularly monitor business performance, identify improvement opportunities, and take corrective actions.
10. Analyze market data to understand potential sales opportunities.
11. Work towards achieving the business plan and budget, controlling costs within set parameters, including Gross Margin levels.
12. Ensure compliance with business standards, processes, financial, legal, and ethical guidelines (including Warranty).
13. Maintain effective relationships with stakeholders and ensure overall security of stock and premises.

About The Role

TPS Centre Manager

Who are TPS?

TPS provides independent garages and bodyshops with high-quality Genuine Parts and products necessary for servicing and repairing Volkswagen Group vehicles. TPS is part of the Volkswagen Group, which includes Audi, SEAT, KODA, Volkswagen passenger cars, and Commercial Vehicles. It is a national network with a 1,500-strong workforce and a management team committed to creating a motivating and inclusive workplace that recognizes and rewards employees, encouraging learning and development.

Launched as a new brand concept in 2006, TPS operates on an Agency Model, stocking and selling on behalf of Volkswagen Group UK. The brand has experienced rapid growth both financially and in the number of Centres nationwide.

Essential Skills

What are we looking for?

1. Proven ability or aptitude for leading and motivating a team to achieve business targets in a B2B environment.
2. A passion for providing excellent customer service and the automotive industry.
3. Effective communication skills and the ability to build strong relationships with key stakeholders.
4. Experience in devising strategies and implementing plans.
5. Ability to deliver exceptional customer service.
6. Strategic planning skills to grow and develop the business.
7. Sales-focused and results-oriented mindset.
8. High IT literacy and proficiency in MS Office.
9. Management experience.