Centre Manager

Bandzmedia; Exeter; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a Centre Manager to lead a dynamic team in the automotive sector. In this pivotal role, you will be responsible for driving business objectives, enhancing customer satisfaction, and implementing effective sales strategies. Your leadership will foster a customer-centric culture while ensuring compliance with industry standards. This is a fantastic opportunity to make a significant impact in a rapidly growing company that values continuous learning and development, offering a motivating environment for your career advancement.

Qualifications

• Proven ability to lead and motivate a team in a B2B environment.
• Experience in devising strategies and implementing plans.

Responsibilities

• Lead and manage the TPS team to meet business objectives.
• Develop strategic plans and maintain efficient processes.

Skills

Team Leadership

Customer Service

Communication Skills

Strategic Planning

Sales Focus

IT Literacy

Management Experience

Tools

MS Office

Job description

TPS Centre Manager

Who are TPS?

TPS provides independent garages and bodyshops with high-quality Genuine Parts and products needed to service and repair Volkswagen Group vehicles. TPS is part of the Volkswagen Group, which includes Audi, SEAT, KODA, Volkswagen passenger cars, and Commercial Vehicles. It is a national network with a 1,500-strong workforce and a management team committed to creating a motivating and inclusive workplace that recognises and rewards its staff, encouraging continuous learning and development.

Launched as a new brand concept in 2006, TPS operates on an Agency Model, meaning Centres stock and sell on behalf of Volkswagen Group UK. The brand has experienced rapid growth both financially and in the number of Centres nationwide.

Job Opportunity

What will you be doing?

As Centre Manager, you will lead, manage, and motivate your TPS team to meet business plans and objectives, ensuring excellent customer service, developing strategic plans, and maintaining efficient processes to run a successful TPS Centre.

• Achieve Centre targets and business objectives
• Translate sales targets into departmental goals and set challenging yet achievable objectives
• Motivate, recognise, and incentivise the team
• Create Personal Development Plans and monitor progress, providing support as needed
• Develop a Manpower Plan and establish a succession plan
• Foster a customer-centric culture
• Maintain high customer satisfaction levels
• Implement sales strategies to increase revenue
• Monitor business performance regularly and identify improvement opportunities
• Analyse market data to understand sales opportunities
• Work towards achieving the business plan and budget, controlling costs and maintaining Gross Margin levels
• Ensure compliance with standards, legal, financial, and ethical guidelines (including Warranty)
• Maintain effective stakeholder relationships
• Ensure the security of stock and premises

Essential Skills

What are we looking for?

• Proven ability or aptitude to lead and motivate a team in a B2B environment
• A passion for excellent customer service and the automotive industry
• Effective communication skills and ability to build stakeholder relationships
• Experience in devising strategies and implementing plans
• Ability to deliver exceptional customer service
• Strategic planning and business development skills
• Results-oriented with a sales focus
• High IT literacy and proficiency in MS Office
• Management experience