Centre Manager - Exeter

TieTalent; Exeter; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dynamic Centre Manager to lead a motivated team in delivering exceptional customer service within the automotive sector. This role involves developing strategic plans, achieving sales targets, and fostering a customer-centric culture. The ideal candidate will possess strong leadership skills and a passion for the automotive industry. With a focus on continuous improvement and stakeholder relationships, this position offers a unique opportunity to drive business success in a rapidly growing environment.

Qualifications

• Proven ability to lead and motivate a team in a B2B environment.
• Experience in devising strategies and implementing business plans.

Responsibilities

• Lead and manage the TPS team to achieve business objectives.
• Ensure high levels of customer satisfaction and compliance with standards.

Skills

Team Leadership

Customer Service

Sales Strategy

Communication

IT Literacy

Education

Management Experience

Tools

MS Office

Job description

TPS provides independent garages and bodyshops with the high-quality Genuine Parts and products which customers need to ensure they can service and repair Volkswagen Group vehicles. TPS is part of the Volkswagen Group along with Audi, SEAT, ŠKODA, Volkswagen passenger cars and Commercial Vehicles. TPS is a national network of TPS Centres with a 1,500-strong national workforce and a management team that prides itself on creating an environment that offers our people a motivating and inclusive workplace where they are recognised and rewarded and are encouraged to go on a journey of Learning and Development.

Nationally launched as a new brand concept in 2006, TPS is based on an Agency Model; this means that Centres stock and sell on behalf of Volkswagen Group UK. TPS has continued to experience rapid growth both financially and in the number of Centres opened nationwide.

What will you be doing?

As Centre Manager you will be responsible for leading, managing and motivating your TPS team to deliver and achieve the business plans and objectives of the Centre, to ensure excellence in customer service, to develop strategic plans and ensure all processes are in place to run a successful TPS Centre.

Ensure that the Centre targets and business objectives are achievedTranslate overall sales targets into departmental targets and, with first line management, set challenging but achievable goalsEnsure the team is motivated, recognised and incentivisedCreate Personal Development Plans, monitor progress and provide developmental or corrective support where requiredCreate a Manpower Plan for your centre and put a succession plan in placeCreate and maintain a customer centric culture in the businessMaintain a high level of customer satisfaction via the teamWork within the identified sales strategy to increase sales revenues within the team to devise and implement sales plansRegularly monitor business performance. Identify opportunities for improvement and take action for any deviationsAnalyse internal and external market data to develop an understanding of the potential sales opportunitiesWork to achieve agreed business plan and budget - controlling costs within agreed parameters including Gross Margin levelsEnsure compliance with business standards and processes, financial, legal and ethical guidelines (including Warranty)Maintain an effective relationship with all stakeholdersEnsure the overall security of the stock and premises

What are we looking for?

Proven ability or aptitude for leading and motivating a team to achieve business targets in a B2B environmentA passion for providing a great customer service experience and the automotive industryPossess the ability to communicate effectively and build strong relationships with key stakeholdersBe experienced at devising strategies and implementing plansThe ability to provide an exceptional customer service experienceAbility to plan strategies and activities to grow and develop a businessBe sales focussed and results orientatedHave a high degree of IT literacy and a proficient user of MS OfficeManagement experience