Centre Manager

BCA UK; Bedford; On-site; GBP 68,000 - 83,000; Full time

Job summary

BCA UK is seeking a Senior Operations Leader to drive the Bedford vehicle remarketing centre, overseeing yard operations,aftersales, production and workshop activities to maximise stock churn and sales performance.

You will ensure budget, safety and legal compliance, while leading departmental managers and promoting a culture of continuous improvement and exceptional customer experience.

Qualifications

• Proven experience leading large teams and multiple departments.
• Ability to monitor, forecast and manage budgets and financial trends.
• Strong IT skills and data literacy to drive operational decisions.
• Excellent written and spoken communication across all levels.
• Willingness to travel for meetings and training when required.
• Experience with Six Sigma/Lean improvement approaches.

Responsibilities

• Lead day-to-day operations of the Bedford remarketing centre across all departments.
• Drive customer experience, stock performance and revenue through effective processes.
• Deliver against budget, safety, wellbeing and legal compliance targets.
• Collaborate with other divisions and groups to standardise processes and adopt new tech.
• Manage safety and people development, mentoring staff and planning succession.

Skills

People leadership

Operational management

Budgeting & forecasting

IT / data literacy

Communication

Problem solving

Willingness to travel

Education

Six Sigma Certification

Lean Certification

Tools

Excel

Data analytics software

Job description

Salary: Up to £75,000 + car/car allowance + bonus

Main purpose of the role:

To lead the day-to-day operations of BCA Bedford vehicle remarketing centre.

You will be responsible for all departments including:

• Yard operations and on-site logistics
• Aftersales - covering all buyer interactions on the premises plus post sale disputes
• Production - completing all products and services, maximising stock churn and sales performance
• Workshop - including both cosmetic and mechanical enhancement.

You will also ensure that budgetary, business and people targets are met while adhering to all Company and legal standards.

Key focus of the role:

• Full people leadership of the departmental managers and team leaders, ensuring a culture of self-improvement, training, teamwork, coaching, mentoring and succession planning to maintain the highest level of staff engagement at all levels of FTE staff and supplier staff headcount.
• Be consistent with BCA values to guarantee market leading operational excellence and best in class customer experience (for sellers and buyers).
• Ensure uniformed processing of vehicles to a market leading standard, making certain they are delivered within timeframes specified by the business.
• Working in collaboration with other departments, divisions and group companies, to drive efficiency and process standardisation including use of new technology.
• Accountable for safety, wellbeing and legal compliance of all staff, suppliers and customers onsite.
• Revenue and cost control.

There will be some travelling required to attend meetings and training courses which may include some overnight stays away from home. In addition, longer stays away may be required to cover operational needs within the business.

Knowledge and Experience Required:

• Exceptional people and team leadership experience
• Operational management
• Ability to monitor, forecast, budget and identify financial trends so that appropriate corrective action is taken when necessary.
• Articulate, with the ability to communicate effectively in all and any scenarios whether in person of via other forms of media
• Ability to understand and resolve complex problems at root cause.
• Have a focussed mind-set of service improvement
• Strong IT skills and data literacy
• A full UK driving licence as you will be required to travel at times
• Experience of process and continuous improvement systems (Six Sigma / Lean etc)

We are proud to be Level 1 Disability Confident and committed to ensuring our recruitment process is inclusive and accessible.

Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.