Centre Manager

BCA; Bedford; Hybrid; GBP 45,000 - 75,000; Full time

Benefits offered by this job

Car allowance

Bonus

Job summary

BCA Bedford is seeking a senior operations leader to take charge of the day-to-day running of the vehicle remarketing centre in Bedford. You will manage the Yard, Aftersales, Production and Workshop, aligning teams to deliver market-leading service and stock performance.

The role requires exceptional leadership, budget control, and the ability to implement continuous improvements while complying with all legal standards. Occasional travel to meetings and training sessions will be required.

Qualifications

• Exceptional people and team leadership experience.
• Operational management experience.
• Ability to monitor, forecast, budget and identify financial trends.
• Articulate, with the ability to communicate effectively.
• Experience with Six Sigma / Lean methodologies.

Responsibilities

• Lead day-to-day operations of the Bedford vehicle remarketing centre.
• Oversee Yard, Aftersales, Production and Workshop departments.
• Ensure budgetary, safety and legal compliance targets are met.
• Drive efficiency, process standardisation and use of new technology.
• Travel for meetings and training as required.

Skills

People leadership

Operational management

Budgeting & cost control

Communication

Data literacy

Continuous improvement (Six Sigma/Lean

UK driving licence

Job description

Salary: Up to £75,000 depending on experience + car/car allowance + bonus

Main purpose of the role:

To lead the day-to-day operations of BCA Bedford vehicle remarketing centre.

You will be responsible for all departments including:

• Yard operations and on-site logistics


• Aftersales - covering all buyer interactions on the premises plus post sale disputes


• Production - completing all products and services, maximising stock churn and sales performance


• Workshop - including both cosmetic and mechanical enhancement.

You will also ensure that budgetary, business and people targets are met while adhering to all Company and legal standards.

Key focus of the role:

• Full people leadership of the departmental managers and team leaders, ensuring a culture of self-improvement, training, teamwork, coaching, mentoring and succession planning to maintain the highest level of staff engagement at all levels of FTE staff and supplier staff headcount.


• Be consistent with BCA values to guarantee market leading operational excellence and best in class customer experience (for sellers and buyers).


• Ensure uniformed processing of vehicles to a market leading standard, making certain they are delivered within timeframes specified by the business.


• Working in collaboration with other departments, divisions and group companies, to drive efficiency and process standardisation including use of new technology.


• Accountable for safety, wellbeing and legal compliance of all staff, suppliers and customers onsite.


• Revenue and cost control.

There will be some travelling required to attend meetings and training courses which may include some overnight stays away from home. In addition, longer stays away may be required to cover operational needs within the business.

Knowledge and Experience Required:

• Exceptional people and team leadership experience


• Operational management


• Ability to monitor, forecast, budget and identify financial trends so that appropriate corrective action is taken when necessary.


• Articulate, with the ability to communicate effectively in all and any scenarios whether in person of via other forms of media


• Ability to understand and resolve complex problems at root cause.


• Have a focussed mind-set of service improvement


• Strong IT skills and data literacy


• A full UK driving licence as you will be required to travel at times


• Experience of process and continuous improvement systems (Six Sigma / Lean etc)

We are proud to be Level 1 Disability Confident and committed to ensuring our recruitment process is inclusive and accessible.

Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.