Centre Manager

Halfords; Basingstoke; On-site; GBP 40,000 - 51,000; Full time

Benefits offered by this job

25% off products

Up to 50% off garage bills

Life assurance

Pension

Discounts on products and services

Job summary

Halfords Autocentre is looking for a strong leader to run our Basingstoke centre. You will manage a team of around 11, delivering first-class customer service and driving profitability from day to day.

You will coach technicians and advisers, optimise scheduling, and push to exceed sales targets while complying with health and safety and quality standards. This role is full-time, on-site in Basingstoke, with an uncapped bonus potential.

Qualifications

• Track record of leading teams and delivering service excellence.
• Accountable for day-to-day centre operations, profit and loss.
• Proven ability to coach and train colleagues in real time.
• Experience delivering against sales targets and improving margins.
• Ensuring health, safety and quality compliance across the centre.
• Excellent written and verbal communication skills.

Responsibilities

• Lead a Centre team of around 11 including technicians and customer service staff.
• Optimise scheduling to maximize capacity and meet customer demand.
• Drive centre performance, monitor metrics and deliver against sales targets.
• Provide coaching and training to colleagues to improve skills and outcomes.
• Ensure compliance with health & safety and quality standards.

Skills

Team leadership

Coaching & training

Performance management

Sales targets

Health & safety compliance

Communication

Workforce scheduling

IT skills (Word/Excel/PowerPoint)

Driving licence

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Job no: 568319
Work type: Full time
Site: Basingstoke
Categories: Autocentre Management
Location: Hampshire
Salary: £40,000 - £51,000 per year
Business Area: Autocentres

This is a really exciting time to join our Halfords Garage Services team. You will be working at one of our new Fusion centres; it will be upgraded with the latest facilities to lead the way in providing a first-class customer experience and a great working environment, where you’ll play a pivotal role in driving the centres success. Supported by an Assistant Manager and Workshop Controller you’ll lead a team of around 11, with skilled technicians and customer services advisors to deliver a seamless service.

• On-target earnings up to £51,000
• Comprising a base salary of £40,000
• An uncapped monthly bonus scheme with average additional earnings of £11,000 per year
• 5 days a week
• Earn extra with our refer a friend scheme – T&C’s apply.

To be a success in this role:

You’ll have a track record of achieving success with teams, working to give customers a fantastic experience. Accountable for the day to day running of your Centre, for maximising profit and minimising loss, in this role you’ll really come into your own.

Delivering excellence will be woven through everything that you and your team do, both in terms of quality standards and results.

You’re no stranger to efficiency, and will optimise workforce scheduling, ensuring maximum capacity in the Centre to meet customer demand. Alongside this, with your analysis of customer metric and Centre performance data, you’ll lead your team to deliver against – and exceed - sales margin and profit targets.

Along with:

Experience of exceeding customer metrics targets through effective management

Experience of delivering coaching/training in the moment to colleagues

Management experience, including managing capability and performance

Experience of developing colleagues through delivery of technical training

A track record of success in delivering against sales targets

Experience of meeting compliance standards across Health and Safety and quality

Excellent communication skills, verbally and in writing

Experience of labour force scheduling, with proven time management skills

IT proficient, with experience of using Microsoft packages, including Word, Excel and ideally PowerPoint, with the aptitude to learn in-house systems

A current full valid driving licence

We know that everyone has different priorities at different stages of their lives, so we offer a wide range of rewards and benefits. As well as holiday and contributory pension, you can expect to enjoy:

25% off most of our products in Halfords Retail stores and online

Amazing discounts of up to 50% on your garage bills at Halfords Autocentre

Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies

At least 25% colleague discount at Tredz

Life assurance

Uniform

Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more

Employee assistance programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week

Fantastic Trade Price Bike Scheme - buy one bike per year from a rangeof bikes which have been significantly reduced

Option to join our Sharesave scheme: save to purchase shares at a 20% discount

Wagestream – a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future

Health Cash Plan - claim cash back towards your healthcare costs and get access to health and well-being services

We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.

At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.