Centre Administration

Bupa; Crediton; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Pension plan

Annual bonus

Cycle to work

Travel loan

25 days holiday

Employee discounts

Viva wellbeing programme

Job summary

Bupa Clinics UK is seeking a highly motivated individual to work onsite in a customer service capacity. You will welcome patients, handle inquiries, schedule appointments and manage communications to ensure an outstanding experience at every touchpoint.

Role involves data protection, basic financial duties, and supporting flexible operations across the clinic. Extensive benefits are provided, reinforcing a commitment to staff wellbeing and development.

Qualifications

• Proven experience delivering exceptional, client-focused customer service in person.
• Excellent interpersonal and communication skills.
• Strong time management and flexibility to switch tasks.
• Solid computing skills and understanding of Microsoft Office packages.

Responsibilities

• Welcome each patient and respond to requests professionally and promptly.
• Handle patient interactions with hospitality and resolve inquiries about clinic services and hours.
• Schedule patient appointments.
• Answer calls, respond to email, and maintain great communication with patients and staff.
• Maintain data protection according to policies.
• Assist with financial administrative duties.
• Ensure working and customer areas are safe.

Skills

Customer service

Interpersonal skills

Time management

Computing skills

Communication

Tools

Microsoft Office

Job description

This is an exciting opportunity for a highly motivated individual to work onsite for one of Bupa's prestigious clients. You will be responsible for ensuring a range of Bupa Clinics UK services are delivered efficiently and in accordance with policy and procedure, all whilst providing an outstanding experience for our customers. You will contribute as a support network in providing outstanding customer service to our customers every time they touch base with us.

• Welcome each patient as they enter the Bupa Centre. Respond to all patients requests professionally and in a personable, accurate and timely manner
• Handle all patient interactions with the highest level of hospitality and professionalism, resolve patient complaints; assist patient in all inquiries in connection with clinic services and hours of operations
• Maintains data protection by following Bupa protocols
• Scheduling patient appointments
• Handle multi-phone line system, professionally answering calls, scheduling appointments, responding to email, and ensuring great communication with patients and staff.
• Ensure working & customer areas are always safe
• Financial administrative duties
• Accurate records maintained
  Proven experience delivering exceptional, client focused customer service in person such as in retail, hospitality or in a similar role
• Brilliant interpersonal and communication skills, able to quickly build rapport and put people at ease
• Great time management and flexibility, you'll need to switch tasks and support where needed throughout your shift
• Excellent attention to detail, you'll need to have solid computing skills and an understanding of the various Microsoft office packages
• Previous administration experience is preferable but not essential
  Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.
• Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Annual Bonus Scheme
• Support with travel costs via a season ticket loan or cycle2work
• Various other benefits and online discounts
• Time Type: Full time

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell

Bupa health insurance as a benefit in kind

An enhanced pension plan and life insurance

Annual Bonus Scheme

Support with travel costs via a season ticket loan or cycle2work

Various other benefits and online discounts

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.