Administrator

Bupa; Crawley; On-site; GBP 29,000 - 30,000; Full time

Benefits offered by this job

25 days holiday

Bupa health insurance

Enhanced pension and life cover

Cycle2work/season ticket loan

Employee discounts

Job summary

Bupa in Crawley (RH10) is seeking an Administrator to support a busy health centre. You will greet patients, schedule appointments, and handle inquiries, ensuring high standards of service.

The role requires friendly communication, attention to detail, and the ability to manage multiple tasks in a healthcare environment. This permanent, full-time position offers a comprehensive benefits package and opportunities within Bupa's healthcare network.

Qualifications

• Experience delivering exceptional customer service in person
• Strong interpersonal and communication skills
• Excellent time management and ability to multitask
• Attention to detail and accurate record keeping
• Solid computing skills and proficiency with MS Office

Responsibilities

• Welcome patients at the centre and respond to requests professionally and promptly.
• Provide hospitality in all interactions, resolve complaints, and assist with enquiries about clinic services and hours.
• Maintain data protection by following Bupa protocols.
• Schedule patient appointments.
• Manage multi-line calls, schedule appointments, respond to emails, and maintain clear communication with patients and staff.
• Ensure work and customer areas are safe.
• Perform financial/administrative duties.
• Maintain accurate records.

Skills

Customer service excellence

Interpersonal communication

Time management

Attention to detail

Microsoft Office

Administration experience

Tools

Microsoft Office Suite

Scheduling software

Job description

Administrator Bupa, Crawley (RH10 9LW) - Permanent, £29,300 Full Time Mon-Friday

We make health happen: This is an exciting opportunity for a highly motivated individual to work at our Crawley Health Centre. You will be responsible for ensuring a range of Bupa Clinics UK services are delivered efficiently and in accordance with policy and procedure, all whilst providing an outstanding experience for our customers. You will contribute as a support network in providing outstanding customer service to our customers every time they touch base with us.

How you'll help us make health happen

• Welcome each patient as they enter the Bupa Centre. Respond to all patients requests professionally and in a personable, accurate and timely manner
• Handle all patient interactions with the highest level of hospitality and professionalism, resolve patient complaints; assist patient in all inquiries in connection with clinic services and hours of operations
• Maintains data protection by following Bupa protocols
• Scheduling patient appointments
• Handle multi-phone line system, professionally answering calls, scheduling appointments, responding to email, and ensuring great communication with patients and staff.
• Ensure working & customer areas are always safe
• Financial administrative duties
• Accurate records maintained

What you'll bring

• Proven experience delivering exceptional, client focused customer service in person such as in retail, hospitality or in a similar role
• Brilliant interpersonal and communication skills, able to quickly build rapport and put people at ease
• Great time management and flexibility, you'll need to switch tasks and support where needed throughout your shift
• Excellent attention to detail, you'll need to have solid computing skills and an understanding of the various Microsoft office packages
• Previous administration experience is preferable but not essential

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

• Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insuranceAnnual Bonus Scheme
• Support with travel costs via a season ticket loan or cycle2work
• Various other benefits and online discounts

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Time Type: Full time Job Area: Administration Locations: Clinic - Crawley

Be at the heart of helping people live longer healthier, happier lives and making a better world. We employ more than 80,000 people globally who are making this a reality. Wherever you work, one thing stands out about Bupa people. Our customers are our passion - they're at the heart of our positively different culture of care. At Bupa you'll be challenged, you'll be encouraged to innovate, and collaborate with colleagues who are committed to delivering exceptional experiences. We trust, respect and consider everyone, knowing your difference will make the difference.