Centre Administration

Bupa; Exeter; On-site; GBP 16,000 - 27,000; Full time

Benefits offered by this job

Wellbeing programme

Flexible working options

Annual leave – 25 days

Pension plan

Job summary

Bupa Health Centre Exeter is seeking a proactive Administrator to join our on-site team. This permanent, full-time role supports a range of clinic services and ensures an outstanding patient experience from first contact to final interaction.

You will welcome patients, schedule appointments, handle inquiries, maintain records, and ensure data protection while providing excellent customer service in a busy healthcare environment.

Qualifications

• Experience delivering client-focused customer service in person or over the phone.
• Excellent interpersonal and communication skills to build rapport quickly.
• Strong time management and ability to switch tasks during shifts.
• Solid computing skills and experience with Microsoft Office.

Responsibilities

• Welcome each patient as they enter the Bupa Centre.
• Respond to patient requests professionally and promptly.
• Handle patient interactions with hospitality and resolve complaints.
• Maintain data protection following Bupa policies.
• Schedule patient appointments and manage multi-line calls and emails.
• Ensure safety in work and customer areas and perform financial admin duties.
• Keep accurate records and documentation.

Skills

Customer service

Interpersonal communication

Time management

Attention to detail

Microsoft Office

Tools

Microsoft Office

Job description

Administrator Location: Bupa Health Centre, Aperture West, Pynes Hill, Exeter, EX2 5SP

Contract: Permanent position – Full Time (Monday – Friday)

Hours: (Monday – Friday)

Salary: £26,800 per annum

We make health happen:

This is an exciting opportunity for a highly motivated individual to work onsite for one of Bupa’s prestigious clients.

You will be responsible for ensuring a range of Bupa Clinics UK services are delivered efficiently and in accordance with policy and procedure, all whilst providing an outstanding experience for our customers. You will contribute as a support network in providing outstanding customer service to our customers every time they touch base with us.

How you’ll help us make health happen:

• Welcome each patient as they enter the Bupa Centre.
• Respond to all patients requests professionally and in a personable, accurate and timely manner.
• Handle all patient interactions with the highest level of hospitality and professionalism, resolve patient complaints; assist patient in all inquiries in connection with clinic services and hours of operations.
• Maintains data protection by following Bupa protocols.
• Scheduling patient appointments.
• Handle multi-phone line system, professionally answering calls, scheduling appointments, responding to email, and ensuring great communication with patients and staff.
• Ensure working & customer areas are always safe.
• Financial administrative duties.
• Accurate records maintained.

What you’ll bring:

• Proven experience delivering exceptional, client focused customer service in person such as in retail, hospitality or in a similar role.
• Brilliant interpersonal and communication skills, able to quickly build rapport and put people at ease.
• Great time management and flexibility, you’ll need to switch tasks and support where needed throughout your shift.
• Excellent attention to detail, you’ll need to have solid computing skills and an understanding of the various Microsoft office packages.
• Previous administration experience is preferable but not essential.

Benefits:

• Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing.
• We support flexible working and have a range of family friendly benefits.
• Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell Bupa health insurance as a benefit in kind.
• An enhanced pension plan and life insurance.
• Annual Bonus Scheme.
• Support with travel costs via a season ticket loan or cycle2work.
• Various other benefits and online discounts.
• Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Time Type: Full time Job Area: Administration Locations: Clinics - Exeter

Be at the heart of helping people live longer healthier, happier lives and making a better world. We employ more than 80,000 people globally who are making this a reality. If you've got the belief, the drive and the talent to help us in our ambition then we’d like to hear from you. Wherever you work, one thing stands out about Bupa people. Our customers are our passion – they’re at the heart of our positively different culture of care. At Bupa you’ll be challenged, you’ll be encouraged to innovate, and collaborate with colleagues who are committed to delivering exceptional experiences. We trust, respect and consider everyone, knowing your difference will make the difference.