Central Team Administrator - Patient Services & Admin

HCRG Care Group; Greater London; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

27 days annual leave + bank holidays

Cycle to work scheme

Travel season ticket loans

Discount cards

Employee wellbeing services

Access to learning management system

Annual formative clinical assessments

Job summary

Operose Health, delivering local primary care at scale, is seeking a Central Team Administrator at Silverlock Medical Centre in Southwark. You will help improve access, outcomes and patient experience by supporting reception, handling queries, coordinating appointments and maintaining confidential records.

We value compassionate, customer-focused colleagues who can use basic PC tools and follow established processes to ensure smooth daily operations within our NHS partner network.

Qualifications

• Reception or customer care experience is essential.
• Basic PC skills such as Word, Excel and email are required.
• Ability to follow processes and maintain data security.

Responsibilities

• Responding to patient queries and liaising with the wider primary care team; manage appointment requests and signpost patients to services; maintain patient records and confidentiality.
• Emailing, scanning and coding clinical correspondence.
• Processing prescription requests.
• Using information systems to support efficient workflow processes.

Skills

Reception or customer care

Basic PC skills (Word, Excel, email)

Job description

Operose Health, delivering local primary care at scale, is seeking a Central Team Administrator at Silverlock Medical Centre in Southwark. You will help improve access, outcomes and patient experience by supporting reception, handling queries, coordinating appointments and maintaining confidential records.

We value compassionate, customer-focused colleagues who can use basic PC tools and follow established processes to ensure smooth daily operations within our NHS partner network.