NHS Administrator

HCRG Care Group; Nottingham; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

27 days annual leave + bank holidays (

Cycle to work scheme

Travel season ticket loans

Discount cards

Employee wellbeing services including獼

Job summary

Operose Health is seeking an Administrator to support the practice with referrals, patient records and healthcare correspondence. The role focuses on accuracy, confidentiality and efficient handling of administrative tasks within primary care settings.

The successful candidate will have strong IT skills, be organised, and able to manage multiple tasks while maintaining high standards of patient information governance.

Qualifications

• We are looking for someone who is organised, reliable, proactive and able to work independently, with excellent attention to detail.
• The successful candidate should have strong administrative and organisational skills.
• Be confident using IT systems and spreadsheets.
• Be able to manage multiple workstreams and competing deadlines.

Responsibilities

• Process referrals accurately and within required timescales.
• Ensure referrals are sent through the appropriate pathway and to the correct service.
• Process and monitor urgent and suspected cancer referrals, ensuring timely action.
• Maintain accurate records and support referral audits and SARs processing.
• Prepare and process patient letters and other practice correspondence.
• Support clinicians and management with administrative letters.
• Process incoming and outgoing correspondence accurately.
• Summarise new patient records accurately per practice protocols.
• Support the Practice Manager with day-to-day staffing administration.
• Monitor mandatory training and staff compliance requirements.
• Provide administrative support for staff supervision and reviews.
• Follow up outstanding actions and recalls as needed.
• Support governance meetings with documentation and action tracking.

Skills

Organised

Attention to detail

IT systems

Report running

Communication skills

Customer care

Tools

MS Office

Clinical record systems

Job description

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• 27 days annual leave plus bank holidays pro rata.
• Access to our bespoke learning management system and annual formative clinical assessments to support competency development.
• The benefits of working with an at scale provider of primary care means that we lots of opportunities for our colleagues to specialise and develop.
• Cycle to work scheme.
• Travel season ticket loans
• Discount cards.
• Employee wellbeing services including free yoga videos and employee wellbeing app.

Job Introduction

Job title: Administrator

Location: The Practice St Albans

Hours: 37.5 hours

Help us to deliver great primary care by improving access, outcomes and patient experience.

At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other – because we CARE.

Caring

We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.

Ambitious

Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care.

Resourceful

Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.

We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.

Main Responsibilities

As a valued member of the Operose Health team, your key duties will include:

• Process referrals accurately and within required timescales.
• Ensure referrals are sent through the appropriate pathway and to the correct service.
• Process and monitor urgent and suspected cancer referrals, ensuring these are actioned promptly in accordance with practice procedures.
• Maintain accurate records and support referral audits and monitoring. Subject Access Requests (SARs) & Medical Records Process
• Subject Access Requests in accordance with practice procedures and applicable information governance requirements.
• Maintain a tracker of SARs received, deadlines and completion dates. Collate and prepare relevant medical records for review and disclosure. Ensure requests are appropriately authorised and escalated where clinical or management review is required.
• Maintain confidentiality when handling sensitive patient information. Support other appropriate requests for medical records and information. Letters & Correspondence Prepare and process patient letters and other practice correspondence.
• Support clinicians and management with administrative letters.
• Process incoming and outgoing correspondence accurately.
• Medical Record Summarising Summarise new patient medical records accurately in accordance with practice protocols.
• Review historical records and enter relevant information onto the clinical system. Accurately record significant diagnoses, medical history, procedures and other relevant information.
• Staffing & Practice Administration Support the Practice Manager with day-to-day staffing administration.
• Maintain relevant staff records, trackers and documentation. Support staff induction and completion of required documentation.
• Monitor mandatory training and staff compliance requirements. Provide administrative support for staff supervision and reviews.
• Follow up outstanding actions. Patient Recalls Support and monitor practice recall systems. Identify patients requiring recalls and ensure appropriate invitations are sent.
• Policies & Governance Support the review and maintenance of practice policies and procedures.
• Monitor policy review dates and identify policies requiring review. Ensure current policies are appropriately stored and accessible.
• Support safeguarding leads with meetings, documentation and follow-up actions. Ensure safeguarding correspondence and tasks are appropriately processed and escalated. Maintain strict confidentiality.
• Meetings & Action Tracking Provide administrative support for practice and governance meetings. Prepare relevant documentation. Record agreed actions and maintain action logs.
• Follow up outstanding actions with relevant team members.

The Ideal Candidate

What we look for in new colleagues:

• We are looking for someone who is organised, reliable, proactive and able to work independently, with excellent attention to detail.
• The successful candidate should:
• Have strong administrative and organisational skills.
• Be confident using IT systems and spreadsheets.
• Be able to manage multiple workstreams and competing deadlines. Be comfortable running reports and maintaining trackers.
• Be able to identify outstanding work and follow it through to completion. Communicate professionally with patients, clinicians and external organisations. Handle confidential and sensitive information appropriately. Be proactive and able to work with limited supervision.
• Recognise when matters require escalation.
• Work accurately when handling medical records and patient information.
• Reception or customer care experience is essential as well as an excellent communicator both spoken and written.
• Previous experience of working in the NHS is welcome but not essential.

About The Company

We provide local primary care, at scale

Operose Health delivers primary care to over 700,000 registered patients, across 82 locations in 16 ICB areas. We have over 250,000 attendances at our urgent care centres and support some of the most vulnerable people through our specialist GP surgeries.

Our clinical model of localised delivery allows services to concentrate on local health needs, priorities and connections - whilst benefitting from the regional and centralised support that scale provides.

We transform communities and reduce heath inequality

Our patients are our partners and we are committed to empowering and supporting them to lead healthier lives. We use patient feedback, our innovative data systems and scale to adapt services to meet local need, reduce health care inequality and drive integration within our neighbourhoods.

We have a unique offering in the NHS

Through our reach, innovative data systems, scale and determination, we have the capability and insight to support the NHS with access and delivery challenges.

We care about our patients, our people, our communities and neighbourhoods, and the future of primary care. We are led by our values and are a trusted provider in the NHS.