Central Reservations Agent — Create Memorable Stays (20h/wk)

The Inn Collection Group; Newcastle upon Tyne; Sur place; GBP 18 000 - 24 000; Temps partiel

Avantages offerts par ce poste

Free parking on-site

Employee discounts

Résumé du poste

The Inn Collection Group is seeking a Central Reservations Agent to join our busy reservations team in the UK. You will handle new bookings, amendments, and post-stay feedback while delivering a warm, professional guest experience.

You will act as a key contact for guests, ensuring enquiries are managed efficiently and accurately, reflecting our values of respect and warmth. Working within a fast-paced environment, you will manage multiple tasks and coordinate with inn teams to ensure a seamless

Qualifications

• Excellent verbal and written communication skills.
• A passion for delivering outstanding customer service.
• Strong organisational skills with the ability to manage multiple tasks and priorities.
• Ability to work effectively in a fast-paced environment.
• Positive, proactive, and professional approach to guest interactions.
• Strong attention to detail and accuracy.

Responsabilités

• Respond to guest enquiries via telephone, email, and other communication channels.
• Manage new reservations, booking amendments, cancellations, and general booking enquiries.
• Assist guests with post-stay feedback and customer service enquiries.
• Provide accurate information about our inns, facilities, offers, and services.
• Deliver exceptional customer service, ensuring every guest interaction reflects The Inn Collection Group's values.
• Maintain accurate guest and reservation records using hotel reservation systems.
• Work collaboratively with inn teams and internal departments to resolve guest enquiries and ensure a seamless customer experience.
• Meet individual and team performance targets while maintaining high service standards.

Connaissances

Communication skills

Customer service

Organisational skills

Multitasking

Professional attitude

Attention to detail

Description du poste

The Inn Collection Group is seeking a Central Reservations Agent to join our busy reservations team in the UK. You will handle new bookings, amendments, and post-stay feedback while delivering a warm, professional guest experience.

You will act as a key contact for guests, ensuring enquiries are managed efficiently and accurately, reflecting our values of respect and warmth. Working within a fast-paced environment, you will manage multiple tasks and coordinate with inn teams to ensure a seamless