Central Reservations Agent — 5★ Guest Experience

The Landmark London; Greater London; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Pension contributions

Restaurant & Spa discounts across our

Free meals on duty

Friends & Family rates across our }{

Job summary

The Landmark London is seeking a passionate Reservations Agent to join the Central Reservations Department on a permanent basis with an immediate start. You will handle inbound calls, emails, and online requests, ensuring accurate data and maximizing sales opportunities across cluster properties.

IHG experience is preferred and you will work a 40-hour week on a rotating shift. We offer a competitive package with benefits and the chance to contribute to memorable guest experiences in a luxury

Responsibilities

• Handle inbound reservation calls, emails, and online requests for cluster properties adhering to each individual property’s standards (i.e. LQA and IHG).
• Previous IHG experience preferred.
• Be proficient in usage of Opera Cloud, Spa/F&B booking systems, outlook and any other supporting tools (Revinate, Prompt, Knowcross, Sara, Mitel Ignite, etc.) ensuring the accuracy of data and efficiency of system usage.
• Be fully conversant with budgets and forecasts for each of the cluster properties, including Spa and F&B targets.
• Keep track of Hotel’s performance against the budget/forecast and follow agreed sale strategies in relation to those targets.
• Have full understanding of availability and inventory management including overbooking and cross selling strategies with a goal to maximise all sales opportunities.

Job description

The Landmark London is seeking a passionate Reservations Agent to join the Central Reservations Department on a permanent basis with an immediate start. You will handle inbound calls, emails, and online requests, ensuring accurate data and maximizing sales opportunities across cluster properties.

IHG experience is preferred and you will work a 40-hour week on a rotating shift. We offer a competitive package with benefits and the chance to contribute to memorable guest experiences in a luxury