Central Operations Team Leader

TN United Kingdom; London; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player seeks a Central Operations Team Leader to ensure efficient operations and deliver exceptional client experiences. This role involves leading a dynamic team, enhancing service levels, and implementing innovative solutions across multiple sites. The ideal candidate will excel in communication, possess strong administrative skills, and demonstrate a proactive approach to continuous improvement. Join a diverse and inclusive organization committed to ethical practices and making a positive impact in the workplace. This is an exciting opportunity to develop your career in a supportive environment.

Qualifications

• Proven experience in team leadership and operations management.
• Strong administrative skills with a focus on accuracy.

Responsibilities

• Deputize for the Central Operations Manager when required.
• Manage client workplace coverage and support ad hoc events.

Skills

Team Leadership

Administrative Skills

Communication Skills

Operations Management

Problem-Solving

Adaptability

Job description

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Central Operations Team Leader

As the Central Operations Team Leader, you will be responsible for the compliant and efficient operation of the Central Operations Team. You will act as an ambassador for both the client and Livv, ensuring seamless integration within the organization and delivering world-class experiences aligned with the ISS Global Strategy and client brand values. This role includes coordinating the Central Operations Team and deputizing for the Central Operations Manager as needed.

Key Responsibilities

1. Deputize for the Central Operations Manager when required.
2. Develop innovative cover solutions, updating rota accuracy for the Network Team and Clients as needed.
3. Share innovative ideas, adopt new working methods, and enhance service levels across multiple sites while maintaining client confidentiality and ISS integrity.
4. Handle troubleshooting during peak periods.
5. Manage client workplace coverage and support ad hoc events.
6. Manage the Absence Rota Hotline.

Professional and Personal Competencies/Qualifications

• Experience in team leadership.
• High accuracy and strong administrative skills.
• Excellent communication skills.
• Operations management experience.
• Ability to handle out-of-hours requests, absence management, and cover solutions.
• Capability to serve as cover for Front of House and Hospitality roles as needed.
• Proactive in seeking continuous improvement opportunities.
• Adaptable and receptive to change management.

The Company

ISS is a world-leading workplace and facility management company dedicated to connecting people and places to improve the way the world works. We understand every aspect of the user experience by working closely with our customers daily.

Through innovative solutions, high standards, and caring people, we help our customers achieve their goals—whether in hospitals, businesses, or airports. ISS is committed to doing business ethically and responsibly. Our passion is people.

We offer challenging and rewarding careers in an organization that values development, growth, and making a difference.

ISS is proud to be a diverse and inclusive employer, welcoming applicants regardless of age, disability, gender identity, marital status, pregnancy, race, religion, sex, sexual orientation, or educational background. Our commitment to diversity and inclusion fosters a more creative, productive, and happy workplace.