CDD Quality Control Analyst – Global Payments

Worldpay (Uk) Limited; England; On-site; GBP 35,000 - 55,000; Full time

Job summary

Worldpay (Uk) Limited is seeking a quality control analyst to join the Customer Due Diligence (CDD) team and help shape the future of global commerce. You will review customer identification documents, assess risk, and ensure accuracy of files in a fast-paced payments environment.

The role emphasizes continuous improvement, controls testing, and training delivery. You will report findings to senior management and collaborate with internal and external stakeholders to strengthen compliance and

Qualifications

• Minimum of 3 years' experience in quality control or audit with a focus on CDD.
• Solid understanding of regulatory requirements pertaining to CDD.
• Proven ability to manage and lead teams in a fast-paced environment.
• Strategic thinker with the ability to identify, mitigate and communicate risks and issues.
• Ability to drive continuous improvement and knowledge sharing initiatives.

Responsibilities

• Conduct comprehensive reviews of customer identification documents for CDD files to ensure accuracy and completeness.
• Identify and report discrepancies, errors or inconsistencies within the CDD files and recommend corrective actions.
• Contribute to the continuous improvement of CDD processes by recommending enhancements and supporting the implementation of new procedures and/or processes.
• Design and execute control testing to evaluate whether systems and controls and processes are functioning as intended.
• Assess the effectiveness of automated CDD workflows, decisioning and outputs in line with regulatory and internal expectations.
• Identify control gaps, weaknesses, or failures and clearly articulate associated risks.
• Participate in the design and creation of training packs to help drive consistency, ensure effective system utilisation, and promote a customer-centred approach across the CDD Teams.
• Provide training and guidance to the CDD team on QC standards, common issues and best practices.
• Prepare detailed QC reports and summaries for senior management and regulatory bodies.
• Maintain accurate and up-to-date records of QC activities, findings and resolutions.
• Assist in the development and maintenance of QC-related documentation and training materials.
• Develop and maintain an open and positive relationship with internal and external stakeholders, as necessary.

Skills

Quality control

Audit

CDD

Tools

Orbis

Actimize

Salesforce

Job description

Worldpay (Uk) Limited is seeking a quality control analyst to join the Customer Due Diligence (CDD) team and help shape the future of global commerce. You will review customer identification documents, assess risk, and ensure accuracy of files in a fast-paced payments environment.

The role emphasizes continuous improvement, controls testing, and training delivery. You will report findings to senior management and collaborate with internal and external stakeholders to strengthen compliance and