CDD Operations & Performance Manager

Worldpay (Uk) Limited; England; On-site; GBP 70,000 - 100,000; Full time

Job summary

Worldpay (Uk) Limited is seeking a CDD Operational Performance Manager to strengthen the control environment, align with risk appetite and drive continuous improvement across CDD. You will analyse data, challenge complex CDD decisions and oversee remediation actions to ensure robust, well-documented outcomes across the customer lifecycle.

The role emphasizes improving operational performance, embedding strong risk management and enabling scalable processes in a global payments setting.

Qualifications

• Minimum five years’ experience in assurance, quality or controls related to CDD/AML.
• Strong knowledge of AML, KYC, CDD and EDD requirements.
• Experience in systems and control testing across manual, automated and data-driven controls.
• Ability to lead thematic reviews, assessments or engagements from scoping to remediation.
• Clear communication and stakeholder management with practical recommendations.

Responsibilities

• Leading risk-based quality reviews, thematic assurance activities and controls testing across Onboarding and Ongoing Monitoring.
• Providing expert challenge on CDD decisions, EDD outcomes, risk assessments and control weaknesses.
• Identifying systemic issues and root causes through thematic reviews and post-implementation validation.
• Assessing automated workflows, data integrity and AI-enabled processes for risk management.
• Building relationships across Advisory, Delivery, Quality, Operations and Risk to drive improvement.

Skills

AML knowledge

KYC knowledge

CDD/EDD

Quality assurance

Stakeholder management

Job description

Worldpay (Uk) Limited is seeking a CDD Operational Performance Manager to strengthen the control environment, align with risk appetite and drive continuous improvement across CDD. You will analyse data, challenge complex CDD decisions and oversee remediation actions to ensure robust, well-documented outcomes across the customer lifecycle.

The role emphasizes improving operational performance, embedding strong risk management and enabling scalable processes in a global payments setting.