CCTV Operator/Customer services

Mitie Group plc.; Northampton; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Retail discount

Overtime opportunities

Training & progression

Job summary

Mitie Group plc. is expanding our M&S Security Operations Centre and we're looking for dedicated individuals to join our team.

No prior experience is required for this role, as we offer comprehensive on-the-job training, including a fully funded CCTV SIA licence to ensure you have the skills needed to excel in your position. We’re looking for candidates who are excellent communicators with a professional telephone manner, computer literate, reliable, proactive and customer-focused.

Qualifications

• Excellent communication and customer-service skills.
• Strong ability to multi-task and prioritise workload.
• Highly committed, motivated and proactive.
• Experience working collaboratively as part of a team.
• Keen interest in technology and AI.

Responsibilities

• Monitor CCTV footage to identify and respond to criminal behaviour within M&S stores.
• Offer phone support to M&S store colleagues, assisting with security-related matters.
• Accurately input security and crime incident data into a central database.
• Deliver exceptional customer service to our client, ensuring their needs are met.
• Conduct regular check-in calls with security personnel to share valuable intelligence and updates.

Skills

Excellent communication

Customer service

Multi-tasking

Teamwork

Interest in technology and AI

Job description

Job Overview

Mitie, the UK's leading facilities management and professional services company, is expanding our M&S Security Operations Centre and we're looking for dedicated individuals to join our team.

No prior experience is required for this role, as we offer comprehensive on-the-job training. This includes a fully funded CCTV SIA licence to ensure you have the skills needed to excel in your position.

We're looking for candidates who are:

• Excellent communicators with a professional telephone manner
• Computer literate with the ability to adapt to new systems
• Reliable, proactive, and customer-focused

Main Duties

• Monitor CCTV footage to identify and respond to criminal behaviour within M&S stores
• Offer phone support to M&S store colleagues, assisting with security-related matters
• Accurately input security and crime incident data into a central database
• Deliver exceptional customer service to our client, ensuring their needs are met
• Conduct regular check-in calls with security personnel to share valuable intelligence and updates

What we are looking for

• Excellent communication and customer service skills
• Strong ability to multi-task and prioritize workload effectively
• Highly committed, motivated, and proactive
• Experience working collaboratively as part of a team
• A keen interest in technology and AI

What we offer

• £31,994.19 per annum working an average of 40 hours per week, including weekend working.
• Shift pattern of one week of 08:00am - 16:00pm/17:00pm and three weeks of 11:00am - 20:00pm or 12:00pm - 20:00pm
• A competitive salary
• Very attractive retail discount
• Overtime opportunities
• Training, career development & progression