CCTV Operative

Team Derby; Derby; On-site; GBP 35,000 - 37,000; Full time

Job summary

Join a forward-thinking university as a Security Controller, where your role will be pivotal in ensuring the safety and security of the campus. You will lead a dedicated security team, manage CCTV operations, and provide excellent customer service to enhance the student experience. This position offers a unique opportunity to work in a dynamic environment, where your contributions will directly impact the safety of the university community. With generous benefits and a commitment to staff wellbeing, this role is perfect for those passionate about security and community engagement.

Benefits

Generous annual leave entitlement of 38 days

Discounted onsite gym

Cycle to Work scheme

Holistic wellbeing benefits

Flexible working environment

Qualifications

• Solid foundation of academic achievement with GCSEs A-C in Maths and English.
• Experience in a busy control room environment or security function.

Responsibilities

• Provide a welcoming, safe, and secure environment for site users.
• Manage security control room operations and oversee security personnel.

Skills

CCTV Operations

Customer Service

Team Leadership

Report Writing

Problem Solving

Education

GCSEs in Maths and English

Tools

Security Systems

MS Applications

Job description

£35,005 to £36,608 per annum based on a 42-hour week including a 20% shift allowance.(For exceptional performers, there is scope for further progression up to £42,100 per annum)

Onsite
This role will be based on site, primarily in the named location.

We have one simple promise – to make a positive impact. Through our ground-breaking research, teaching excellence and commitment to sustainable living, we are changing lives for the better.

The University of Derby is a modern university with a modern outlook. Everything we do is driven by delivering excellence and opportunities for our students, our staff and our region.

We have some of the best university facilities in the UK and achieve outstanding results for our teaching and research and have been awarded Gold in the prestigious Teaching Excellence Framework (TEF) 2023 – making it one of the top universities in the country recognised for its outstanding student experience and student outcomes.

Financially strong and seriously ambitious we offer our employees an inclusive culture that centres itself around staff wellbeing, where you can be confident you will receive all the help and encouragement you need to build a rewarding career with lots of opportunities to enhance your skills.

Our Campus Life and Student Living department is responsible for essential services that significantly impact the student experience.

Campus Life is all about the various services that enhance the overall student experience, including sports, recreational facilities and community engagement.

Whereas our Student Living teams ensure the safety, comfort and compliance of the University's residential estates.

Whichever team you become a part of; student experience is our focus!

Our security team are key to the University's success. Generally being the first interaction our customers and visitors will have with us, the service they receive from you and the team will shape their experience.

The full-time working hours for this role are 42 hours per week. The role is on a 24/7 shift pattern consisting of a current 4 on 4 off pattern.

We are looking for an individual who is a customer focussed team player with an eye for detail.

You will be responsible for providing a welcoming, safe and secure environment, whilst encouraging all site users to promote a secure environment through their own conduct. You will also be responsible for providing security control room management services, advice, guidance, and support on all security related matters, across multiple sites, ensuring continued excellence in performance, profile and service at all times. Your role will be key to ensuring excellent security services delivery and pivotal in leading our security teams.

If you think this may be you then please submit your application to join the team.

Upon Appointment, the job title will be 'Security Controller'.

The anticipated interview date will be W/C 19th May 2025.

To be successful in this role, you will bring a solid foundation of academic achievement, holding GCSEs at grades A–C in Maths and English or equivalent qualifications, alongside a full, clean UK driving licence to support operational flexibility. You will have demonstrable experience in team-oriented environments, where collaboration and effective communication were key to achieving shared goals.

You will have worked in a fast-paced control room or security setting, with hands-on experience managing CCTV operations across multiple sites. Your background will include allocating and overseeing tasks for security personnel from a central control room, ensuring resources are deployed effectively to reduce risk. You will have planned and delivered proactive patrol strategies, aligned to specific risk profiles, and adapted them as needed based on dynamic security demands.

Furthermore, you will be proficient in compiling comprehensive reports and briefing materials, as well as conducting initial investigations into security breaches or incidents of crime. Your analytical skills, attention to detail, and ability to remain calm under pressure will be essential in contributing to the safety and integrity of the organisation.

• Provide and supervise a high-profile security service aimed at, maintaining and promoting the safety and security of all University property, facilities and equipment, and that of all associated users, whilst on duty. Also e nsuring a 24hr point of contact and response service across all areas of the University. Providing in-person emergency response across any location if required
• Co-ordinate and control of the activities of the Security staff, ensuring sufficient resource is available, providing guidance, instruction and support at all times, monitoring performance and providing feedback for development and review.
• Collate and source information and intelligence reading any activity that may affect University life, regardless of location, and disseminate to all duty staff as appropriate, including hosting daily team meetings.
• Ensure targeted high visibility patrols, both physical and electronic, of all University sites intended to deter and reduce crime and antisocial behaviour are undertaken and ensure the physical security of buildings and the safety of persons.
• Ensure that all routine tasks are performed at the appropriate time by directing and deploying resources appropriately and by updating all task and event calendars with timed reminders.
• Ensure a prompt and effective response to any incident such as, alarm activations, reports of crime, antisocial behaviour, or any other incident, occurring on University controlled premises.
• Gather evidence of offences and breaches of Student discipline, record statements from witnesses, and be prepared to give evidence before disciplinary panels.
• Take ownership of the total control room function, maintaining databases; operating radio, CCTV, Access, computer systems, and other similar equipment, in accordance with agreed procedures and legal requirements.
• Take a pivotal role in managing all incidents from minor to critical ensure appropriate resource and escalation process are implemented.
• Record all incidents by creating a concise, accurate and complete incident report.
• Identify, investigate and report all risks, and ensure appropriate steps are taken to remove or mitigate their effects.
• Take control of all scenes of crime and emergency situations until or if relieved and ensure an appropriate response is delivered.
• Liaise and assist, where appropriate, with the Police and other external agencies in investigating all criminal activity affecting the University and its users.
• Ensure a 24hr point of contact and a sufficiently resourced response service across all areas of the University.
• Monitor tradesmen, and contractors ensure correct behaviour is observed at all times.
• To be prepared to reasonably adjust working hours and arrangements were necessary and cover for absences.
• Comply with all Legislation, University policies and procedures and any reasonable instructions given by Supervisors and Managers.
• Ensure a 24-hour point of contact and response service across all areas of the University. Providing in-person emergency response across any location if required.
• To undertake any other duties as seen appropriate by the Head of Security.
• GCSE grades A-C/4 or above in Maths and English or equivalent qualification

Experience

• Experience of working in a busy control room environment or security function
• Experience of Managing CCTV operations across multiple sites.
• Experience of problem solving and decision making
• Experience of providing excellent customer service
• Experience of conducting minor investigations and compiling written reports

Skills, knowledge and abilities

• A clear and thorough communication style both verbally and in written form
• The ability to take the lead of a situation and delegate and direct staff and or external bodies as necessary; as well as working as part of a team
• Excellent organisational skills
• Excellent interpersonal skills
• Ability to handle incidents in a busy and often unpredictable environment.
• Highly motivated, committed and confident.
• Ability to deal with conflict and difficult situations
• Knowledge of customer service standards, practices and policies
• Ability to multi-task and to handle challenging situations
• Strong literacy and numeracy skills, with meticulous attention to detail
• Ability to remain calm and controlled in a demanding and stressful situation

Business Requirements

• Willingness and flexibility to travel and work between university and external sites in a cost effective and timely manner

Qualifications

• Current first aid at work certificate
• Security related qualification or the ability to work towards
• Customer service or similar at level 3 or demonstrable experience
• IT Qualification or equivalent experience

Experience

• Proven experience of operating large Security related systems

Skills, knowledge and abilities

• Competent in the use of both MS and third-party applications
• Generous annual leave entitlement of 38 days
• Suite of holistic wellbeing benefits and support including family-friendly policies, generous sick pay provision and comprehensive Employee Assistance Programme
• Access to a variety of staff discounts at high street retailers
• Discounted onsite gym
• Cycle to Work scheme
• A flexible working environment
• A commitment to personal and professional development

For further information and informal enquiries regarding the role, please contact Amer Shams, Head of Security via [e-mail]

For enquiries regarding your application and for sponsorship eligibility, please contact the recruitment team via [e-mail] .

The University is unable to sponsor the employment of international workers under the Skilled Worker route for this role; however, applications are welcome from candidates who are able to demonstrate an alternative right to work in the UK.

If you are successful, you will be required to undertake a Disclosure and Barring Service (DBS) check.

Any information you provide will be treated in confidence and only used when considering your suitability for the post.

To enable us to process your DBS check please ensure you are able to supply the documentation listed on the DBS website at interview stage.

Equity, diversity and inclusion

The University of Derby is committed to promoting equity, diversity and inclusion, regardless of age, disability, trans status, marriage and civil partnership, pregnancy and maternity, race, religion or belief (or none), sex and sexual orientation.

We are Disability Confident Employers, demonstrating our commitment to disability inclusion, and invite applicants to highlight adjustments they may require to ensure equitable participation in our recruitment processes.

Further, we are committed to ensuring an environment which is trans and non-binary-inclusive for all our staff, students, partners, and visitors, and continuously review our policies, guidance and training.

When applying to join the University, you can choose your preferred title, including the gender-neutral title 'Mx'. We also ask our candidates if they would like to share their preferred pronouns.This is voluntary but demonstrates our commitment to inclusivity for trans and non-binary candidates.Once employed, you can add pronouns and preferred names onto our system.

The University of Derby undertakes anonymised shortlisting during the staff recruitment process. This means that, when shortlisting, panel members will not be able to see an applicant’s name and will see an applicant number instead. This demonstrates the practical steps we are taking to remove barriers to recruitment by minimising the possible impact of our unconscious bias.

However you identify, we actively celebrate the knowledge, experience and talents each person brings. Our students come from a wide range of backgrounds; therefore we are particularly interested to hear from applicants who will help our leaders and teams be more reflective of our student population.

For more information on equity, diversity and inclusion at the University of Derby, please visit our website .

At the University of Derby, we are passionate about embedding sustainability into everything that we do. We aim to bring environmental sustainability into all aspects of the University, including teaching, research and operational activities. In line with the University's strategic framework, we expect all our staff to embed sustainability into their working practices and support the University's objective to reach net zero carbon by 2050.

Be part of something extraordinary, apply now.

How to apply

You can apply by submitting an online application. Once you have signed in or registered with us you will be able to begin your application. If you are creating an account for the first time, please ensure you provide an email address that you access regularly as this will be our main means of contacting you regarding your application.

The University reserves the right to close this vacancy early if we receive a high volume of applications. We encourage you to submit your application as soon as possible to avoid disappointment.

If you require any assistance, including the provision of any documentation in an alternative format, please contact the Recruitment team at [e-mail] .

Please note all applications must be submitted online by Midnight GMT on the closing date of the vacancy.

The University of Derby is committed to safeguarding and promoting the welfare of all our staff, students and children. At the University of Derby, safeguarding is everybody's concern.