CCTV Operator

TN United Kingdom; Birmingham; On-site; GBP 24,000 - 36,000; Full time

Job summary

An established industry player is seeking a vigilant CCTV Control Room Operator to oversee one of the largest control rooms in the UK. This role involves monitoring over 2500 cameras, ensuring safety across the West Midlands, and responding to emergencies with strong communication and IT skills. The ideal candidate will thrive in a fast-paced environment, working both independently and as part of a team. With a commitment to public safety and collaboration with emergency services, this position offers a unique opportunity to make a significant impact. Join a supportive team that values your contributions and offers ongoing training and development.

Benefits

Full uniform supplied

Access to in-house training (SIA and First Aid)

Free IPSA membership

24-hour counselling helpline

24-hour legal helpline

Double pay on Bank Holidays

High Street Discount Scheme

Qualifications

• Must hold a valid CCTV Licence and have strong communication skills.
• Ability to work independently and manage emergency situations.

Responsibilities

• Patrol cameras and assist emergency services in live incidents.
• Handle incidents for local council and manage public communication.

Skills

Communication Skills

IT Skills

Team Player

Phone Manner

Education

CCTV Licence

5-year checkable work/education history

Tools

Microsoft Products

Job description

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MAN Commercial Protection are looking for a CCTV Control Room Operator in one of the biggest control rooms in the UK, covering over 2500 cameras around the West Midlands.

Shift pattern: 4 on 4 off night shift.

Coverage focuses mainly on West Midlands Transport, but also focusing on towns and city centres around the West Midlands. You will patrol cameras and be on the alert for all types of crimes. You will be dealing with emergency services on a daily basis aiding in live incidents, so a strong level of communication is required.

Main Responsibilities:

• Carry out patrols of the cameras throughout the West Midlands.
• Aiding the emergency services in live situations.
• Aiding Police by searching and saving footage for vital information for their investigations.
• Incident handler for local council Out of Hours - Dealing with social services and other organisations to aid members of the public.
• Communicate with local town hosts and shops by radio.
• Take emergency calls from the public via emergency help points in the control room.
• Updating the public via social media of any updates in the West Midlands.
• Respond to email requests for footage and information.
• Working in conjunction with Highways England dealing with traffic management.
• Be responsible for alarm calls across the West Midlands.

Qualities/Requirements:

• Dual Badge - Advantage
• Very strong communication skills.
• Strong IT skills. (Dealing with Microsoft products).
• Excellent phone manner.
• Team player.

The ideal candidate must have:

• You must be able to work on your own initiative
• Full 5-year checkable work/education history
• You MUST hold a valid CCTV Licence
• Full uniform supplied
• Access to in-house training (SIA and First Aid)
• Free International Professional Security Association (IPSA) membership
• Access to 24-hour counselling helpline through IPSA
• Access to 24-hour legal helpline through IPSA
• Double pay on Bank Holidays
• Perks At Work - High Street Discount Scheme

If this sounds like the ideal role for you, please apply with your CV. We look forward to hearing from you!