Service Engineer - CCTV

Johnson Controls; Manchester; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Service Engineer to provide technical support for innovative CCTV and EAS solutions. This role involves ensuring the seamless installation and maintenance of cutting-edge technology, while delivering exceptional customer service. You'll be part of a forward-thinking team that values collaboration and innovation, contributing to a secure retail environment. With opportunities for professional development and a commitment to job stability, this position is perfect for those looking to make a real impact in the field of engineering and technology.

Benefits

Life and Accident Insurance

Flexible Remuneration Options

Professional Development Opportunities

Ongoing Training

Excellent Work Environment

Qualifications

• Experience in technical support for EAS and RFID systems.
• Ability to provide excellent customer service and technical assistance.

Responsibilities

• Provide technical support for CCTV and EAS systems.
• Support installation and maintenance of technology resources.
• Drive customer satisfaction through comprehensive support.

Skills

Problem Solving

Customer Service

Technical Support

EAS Technology

RFID Technology

Education

High School Diploma

Technical Certification

Tools

CCTV Systems

EAS Systems

RFID Systems

Job description

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Service Engineer -Field Based.

Service Engineer -Field Based.

Sensormatic Solutions helps retailers deliver seamless, personalized experiences through data-driven decision-making across their enterprise. We connect and bridge gaps in retail operations to provide real-time insights into inventory, shoppers, associates, and the retail environment. Our solutions ensure asset and people protection by creating a secure environment throughout the customer journey.

Our connected, scalable solutions and strategic insights help retailers confidently embrace the future by integrating online, mobile, and in-store shopping into smooth, personalized experiences. We enable retailers to stay ahead of change, ensuring merchandise availability, empowered associates, and safe, flexible shopping experiences.

What You Will Do

As Field Technical Service, you'll provide technical support for innovative EAS (Electronic Article Surveillance), RFID, and CCTV solutions to our major retail customers worldwide. You'll need strong problem-solving abilities and a customer-focused mindset.

How You Will Do It

• Support the sizing, installation, maintenance, and operation of technological resources while ensuring quality, timely technical support through teamwork and customer service.
• Provide technical support for all Johnson Controls products at customer sites and to internal staff (call centre, administrative support, Field Ops Technicians).
• Develop and test new solutions. Create manuals and product guides.
• Perform technical support for company systems and services, including maintenance, updates, evaluations, device installations, and product improvements.
• Handle Level 2 incident resolution and troubleshooting.
• Support field technicians with technology installation and maintenance according to business strategies.
• Analyse new product launches, validate implementations, and train teams on product deployments. Contribute to new project development.
• Drive customer satisfaction through comprehensive support: monitoring, documentation, and escalation.
  
  

What We Look For

• Previous experience in a related industry.
• Previous technical experience in EAS and RFID technology.
• Full driver's license and willingness to travel.
  
  

What We Offer

Johnson Controls provides a competitive compensation package based on your qualifications and experience. Our benefits include life and accident insurance, plus Flexible Remuneration options for tax-advantaged services like medical insurance, childcare vouchers, and meal allowances.

Beyond competitive pay, we offer job stability, professional development opportunities, ongoing training, and an excellent work environment.

Join us to be part of a global company that values diversity, rewards excellence, and inspires people to achieve their best. In our evolving environment, we'll help you build a unique career path. As a team member, you'll have the opportunity to make real impact. The world is waiting for you, and so are we.

For more information, visit www.johnsoncontrols.com

#SEAN

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Industrial Machinery Manufacturing

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