CCTV Controller

Manchester Arndale; Greater London; Hybrid; GBP 26,000 - 38,000; Full time

Job summary

OCS UK & Ireland is a leading facilities management provider recruiting a CCTV Controller in Greater London. You will monitor CCTV and security systems, identify incidents, and coordinate with Security Manager to keep the site safe.

The role requires vigilance, clear communication, and decisive action under pressure; you will document events, compile reports, and support emergency procedures across building management and alarm systems.

Qualifications

• Right to work in the UK and ability to pass DBS/BS7858 clearance.
• ACT Awareness certification and SCaN CCTV Operators training.
• Strong verbal and written communication; attention to detail.
• Ability to stay calm, prioritise tasks and make decisions under pressure.
• Competent IT skills and ability to operate multiple security systems.

Responsibilities

• Monitor and operate CCTV to identify security, safety and operational incidents.
• Maintain clear, timely communication to relevant personnel.
• Follow escalation procedures and keep control room logs up to date.
• Deploy security officers and resources as needed.
• Conduct daily risk assessments and maintain CCTV records per procedures.
• Operate Fire alarm, PA, VMS, intruder/panic alarms, BMS, ANPR and comms systems.
• Implement emergency procedures per site plans.
• Document complaints, incidents and suspicious activity; produce reports.

Skills

Right to Work UK

Enhanced DBS

BS7858 clearance

ACT Awareness

SCaN CCTV training

Strong communication

Attention to detail

Calm under pressure

IT skills

Multi-system operation

Tools

VMS

BMS

PA systems

ANPR

Fire alarm systems

Job description

About The Role:

Days of Working: 4 on 4 off days - 0700-1900

As a CCTV Controller, you will play a critical role in maintaining the safety and security of the site through the proactive monitoring and operation of CCTV and security systems. Reporting to the Security Manager, you will ensure incidents are managed effectively, information is accurately communicated, and all activities are documented to the highest standard.

The successful candidate will be highly organised, vigilant and capable of making informed decisions in a fast‑paced security environment.

As part of your role, your key responsibilities will include, but are not limited to:

• Monitor and proactively operate CCTV systems to identify and respond to security, safety and operational incidents.
• Maintain clear and accurate communication, ensuring all relevant information is passed to the appropriate personnel promptly.
• Follow established escalation procedures for incidents, maintaining accurate and up-to-date control room logs.
• Effectively deploy security officers and resources in response to incidents and operational requirements.
• Conduct daily risk assessments of site activity and maintain all CCTV records in accordance with procedures and legislation.
• Operate a range of security and building management systems including:
  • Fire alarm systems
  • Public Address (PA) systems
  • Video Management Systems (VMS)
  • Intruder and panic alarms
  • Building Management Systems (BMS)
  • Automatic Number Plate Recognition (ANPR)
  • Radio and telephone communications systems
• Implement emergency procedures in line with site Incident and Emergency Plans.
• Accurately document complaints, incidents, suspicious activity and other security-related events.
• Produce detailed reports and records in a professional and timely manner.

The ideal candidate should meet the following criteria:

• Must have Right to Work in the UK and ability to pass an enhanced DBS and BS7858 security clearance
• ACT Awareness certification.
• SCaN for CCTV Operators training.
• Strong verbal and written communication skills.
• Excellent attention to detail and observation skills.
• Ability to remain calm, prioritise tasks and make effective decisions under pressure.
• Good problem-solving and incident management skills.
• Competent IT skills and the ability to operate multiple security systems simultaneously.

Desirable:

• Previous experience working within a CCTV control room, security operations centre or similar security environment.
• Experience operating CCTV, alarm monitoring or building management systems.
• Knowledge of incident management procedures and emergency response protocols.
• SIA CCTV Operator Licence.
• Experience producing detailed incident reports and maintaining accurate records.

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award‑winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values -Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

• Award‑Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.
• Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.
• Retail Perks: With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.
• Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!
• Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.