Security Supervisor

Manchester Arndale; United Kingdom; Remote; GBP 27,000 - 36,000; Full time

Benefits offered by this job

Award-Winning Employer

Digital Learning

Retail Perks via Hapi app

Flexible Pay via Wagestream

Job summary

OCS UK & Ireland is seeking an experienced Security Supervisor to lead on-site security operations, supervise Security Officers, and uphold high standards of safety and customer service.

You will act as the first point of escalation for incidents, conduct regular site patrols and risk assessments, and ensure reporting is timely and accurate. The role requires a valid SIA licence, DBS clearance, Right to Work in the UK, and flexibility to work nights, weekends and public holidays.

Qualifications

• Experience in security supervision or team leadership.
• Strong report writing and incident documentation skills.
• Excellent communication and customer service mindset.

Responsibilities

• Supervise, support and motivate Security Officers to ensure duties are carried out effectively and professionally.
• Act as the first point of escalation for incidents, operational issues and security concerns.
• Conduct regular site patrols, security inspections and risk assessments.
• Investigate incidents and accidents, ensuring appropriate actions are taken and documented.
• Maintain a visible and professional security presence to deter unauthorised activity and reassure site users.
• Respond promptly to security incidents, emergencies and customer enquiries.
• Liaise with clients, contractors and management teams to ensure service delivery standards are met.
• Support the training, mentoring and development of security personnel.
• Ensure compliance with company policies, assignment instructions and regulatory requirements.
• Manage shift handovers, duty allocations, site reporting and key control procedures.
• Complete and review incident reports, occurrence logs and operational records accurately and in a timely manner.
• Identify opportunities to improve service delivery and operational efficiency.

Skills

Right to Work in the UK

Enhanced DBS clearance

BS7858 clearance

SIA Licence

Security supervisory experience

Strong communication

Report writing

MS Office / IT skills

Organisational skills

Customer-focused

Shifts flexibility

CCTV & access control knowledge

Job description

About The Role

Days of Working

Mon - Fri days only covering core trade hours

We are seeking an experienced and professional Security Supervisor to support the day-to-day delivery of security operations and lead a team of Security Officers on site.

This is a hands-on leadership role where you will be responsible for maintaining high standards of security, safety and customer service, while ensuring all team members perform their duties effectively and in line with company and client expectations.

The successful candidate will be a confident leader with strong operational experience, excellent communication skills and the ability to make informed decisions in a fast-paced environment.

As part of your role, your key responsibilities will include, but are not limited to:

• Supervise, support and motivate Security Officers to ensure duties are carried out effectively and professionally.
• Act as the first point of escalation for incidents, operational issues and security concerns.
• Conduct regular site patrols, security inspections and risk assessments.
• Investigate incidents and accidents, ensuring appropriate actions are taken and documented.
• Maintain a visible and professional security presence to deter unauthorised activity and reassure site users.
• Respond promptly to security incidents, emergencies and customer enquiries.
• Liaise with clients, contractors and management teams to ensure service delivery standards are met.
• Support the training, mentoring and development of security personnel.
• Ensure compliance with company policies, assignment instructions and regulatory requirements.
• Manage shift handovers, duty allocations, site reporting and key control procedures.
• Complete and review incident reports, occurrence logs and operational records accurately and in a timely manner.
• Identify opportunities to improve service delivery and operational efficiency.

The ideal candidate should meet the following criteria:

• Must have Right to Work in the UK and ability to pass an enhanced DBS and BS7858 security clearanc
• A valid SIA Licence.
• Previous experience within the security industry, including supervisory or team leadership responsibilities.
• Strong communication and interpersonal skills.
• Ability to remain calm under pressure and make effective decisions during incidents.
• Excellent report writing and incident documentation skills.
• Competent IT skills, including the use of Microsoft Office applications.
• Strong organisational skills and attention to detail.
• A professional, reliable and customer-focused approach.
• Flexibility to work a variety of shifts, including nights, weekends and public holidays where required.

Desirable:

• Experience supervising security operations within a commercial, corporate, public sector or facilities management environment.
• Knowledge of CCTV systems, access control systems and alarm monitoring.
• Experience conducting investigations, risk assessments and security audits.
• First Aid qualification.
• CCTV Operator Licence.
• Experience delivering briefings, coaching and on-the-job training to team members.

About The Company

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people. Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career. Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources. Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications! Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.