CCTV Control Room Operator (4-on/4-off)

Guide Security; Darwen; On-site; GBP 27,000 - 28,000; Full time

Job summary

Guide Security Services Ltd in Blackburn is seeking a dedicated RVRC Operator to join our remote monitoring centre on a permanent basis. The role offers a structured 4 on / 4 off shift pattern, covering day and night shifts, and involvement in 24/7 nationwide security services for a diverse client base.

You will monitor CCTV, manage access, respond to alarms, and produce precise reports while collaborating with a professional team focused on service excellence.

Qualifications

• A valid SIA CCTV License (Level 2 in CCTV Operations) – Essential
• Must be 18 years or older – Essential
• Prior experience in CCTV monitoring in a fast-paced environment
• Strong written and verbal communication skills
• Ability to stay composed in high-pressure situations
• Self-starting attitude and ability to work independently
• Flexible shifts, including nights and weekends
• Professionalism and accuracy in reporting, and customer service excellence

Responsibilities

• Manage access to client sites using Video Management Systems
• Monitor and respond to electronic alarm signals promptly and professionally
• Provide clear, courteous telephone communication with customers
• Liaise with emergency services when required following protocols
• Produce clear, timely written reports
• Work in a disciplined team focused on security and service excellence

Skills

SIA CCTV License L2

CCTV monitoring experience

Communication skills

Stays calm under pressure

Shift flexibility

Job description

Guide Security Services Ltd in Blackburn is seeking a dedicated RVRC Operator to join our remote monitoring centre on a permanent basis. The role offers a structured 4 on / 4 off shift pattern, covering day and night shifts, and involvement in 24/7 nationwide security services for a diverse client base.

You will monitor CCTV, manage access, respond to alarms, and produce precise reports while collaborating with a professional team focused on service excellence.