CCTV and Risk Management - Concierge Officer

Wigan Council; Wigan; On-site; GBP 26,000 - 28,000; Full time

Job summary

Wigan Council in Wigan is seeking a security professional to provide a proactive presence across council buildings and surrounding areas. You will conduct patrols, respond to enquiries, and report incidents while upholding high standards of customer service.

This multi-functional role requires strong communication, IT skills, and the ability to work flexible shifts. NSI Silver accreditation and safeguarding responsibilities underpin the role.

Qualifications

• Experience in a concierge, reception or security environment.
• Excellent communication and conflict resolution skills.
• Strong IT skills and ability to produce accurate reports.

Responsibilities

• Provide a professional security presence across Council buildings and surrounding areas.
• Carry out regular patrols to ensure safety and security of people, property and assets.
• Act as front-line, customer-facing representative and respond to enquiries.
• Undertake routine and ad hoc security duties and report incidents.
• Communicate effectively with managers, colleagues and external agencies.
• Work in accordance with legislation, policies, procedures and service standards.

Skills

Customer service

Communication

Conflict resolution

IT skills

Teamwork

Job description

Priority Candidates will be considered in the first instance

Wigan Town Hall

Salary: Grade 4, £26,427 - £27,709 per annum. £13.70 - £14.36 per hour

37 hours per week

This role operates on an annualised hours contract. The hours will need to be worked flexibly to meet service needs. You may be required to work additional hours.

2x positions

Permanent

We're on a journey to build a workforce reflective of our Borough.

We are committed to fostering diverse teams where everybody can bring their authentic selves to work and feel that they belong.

Your role:

Provide a professional security presence across Council buildings and surrounding areas, carrying out regular patrols to ensure the safety and security of people, property and assets. Act as a front-line, customer-facing representative of the Council, responding to enquiries and providing assistance where required. Undertake routine and ad hoc security duties, report incidents, and communicate effectively with managers, colleagues and external agencies. Carry out all responsibilities in accordance with relevant legislation, Council policies, procedures, codes of practice and service standards, ensuring duties are delivered efficiently, effectively and with a strong focus on customer service.

About you:

You will be a confident, customer-focused professional with experience in a concierge, reception or security environment. You'll have excellent communication and conflict resolution skills, enabling you to build positive relationships while handling challenging situations professionally. Strong IT skills, attention to detail and experience of producing accurate reports and incident records are essential. You will be able to work independently and as part of a team, make sound decisions under pressure, and demonstrate flexibility to work a range of shift patterns. A valid SIA licence, or the ability to obtain one, and successful security vetting are required.

About us:

As part of our NSI Silver accredited organisation, this is a multi-functional role which will primarily involve providing a meet and greet concierge presence in and around corporate properties across the borough. You’ll provide this pro-active and re-active service to the public of the borough, Wigan Council colleagues and our partners.

You will provide a professional customer service approach together with the support of your colleagues to uphold and enhance the reputation of the Council.

Your role will play an integral part in providing a safer environment for the public who live, work, or visit the Borough.

The Progress with Unity plan is a place movement for change for the next decade, bringing a new era for Wigan Borough. It draws on the strengths of our individual organisations, recognising that together we can achieve much more for our communities by delivering on our 2 place missions; create fair opportunities for all children, families, residents and businesses and make our towns and neighbourhoods flourish for those who live and work in them.

Here at Wigan, we are proud to support flexible working patterns, when the service can accommodate this. We also take a blended approach to where we work, depending on the work we do. This may include working from home, the office, or the community. We like to thank our employees for their hard work and commitment by giving them the opportunity to access a range of exclusive rewards and benefits click here to find out more about working for #TeamWigan.

To be appointed to this role you must be able to prove your right to work in the UK, and you must maintain a valid (active) right to work. Please note, at present we are not a licenced sponsor. Please visit the link below to check you qualify to apply. Prove your right to work to an employer: Overview - GOV.UK ( www.gov.uk ) Prove your right to work to an employer

Wigan Council is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults, and expects all employees, workers and volunteers to share this commitment. Safeguarding is everyone's responsibility. As part of this commitment, Wigan Council operates robust Safer Recruitment procedures

We recognise that on occasion candidates may use AI tools. Please read our applying authentically section below before submitting your application.

For further information, please contact [e-mail]

Interview dates:

Priority candidates 10th December 2026

All other candidates 11th December 2026

This position is subject to Standard Disclosure Procedures

The employer is committed to safeguarding

Supporting Documents

Job Specification

DBS Applicant Information

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Safer Recruitment at Wigan Council