Homelessness Solutions Officer

Wigan Council; Wigan; On-site; GBP 34,000 - 38,000; Full time

Benefits offered by this job

Flexible working patterns

Exclusive rewards and benefits

Job summary

Wigan Council’s Homeless Solutions Team is recruiting to prevent homelessness across the borough. You will hold a caseload, engaging with customers to prevent or relieve housing instability, using an asset-based approach and addressing support needs to secure sustainable accommodation.

You will work with a range of partners, applying Homeless Reduction Act provisions and developing best practices with other Local Authorities to achieve positive outcomes for clients.

Qualifications

• Proven ability to build rapport with diverse customers.
• Knowledge of Homeless Reduction Act and related housing legislation.
• Ability to collaborate with local authorities and partner agencies.

Responsibilities

• Hold a caseload to prevent homelessness and relieve the challenges customers face.
• Build effective rapport with customers using asset-based approaches.
• Identify root causes and ensure holistic support to sustain accommodation.
• Collaborate with partner agencies to achieve positive client outcomes.
• Promote awareness of homelessness and opportunities across services.

Skills

Communication skills

Homelessness Act knowledge

Stakeholder relationships

Job description

Priority Candidates will be considered in the first instance

Wigan Town Hall

Salary: Grade 7, £33,673 - £37,563 per annum.

37 hours per week

Temporary until 31st March 2028

We're on a journey to build a workforce reflective of our Borough.

We are committed to fostering diverse teams where everybody can bring their authentic selves to work and feel that they belong. If you want to work for a Council where everybody is encouraged to meet their full potential and make a difference in our neighbourhoods, we would love to hear from you!

Your role:

You’ll play an important part in supporting the prevention of homelessness across the borough. You will hold a caseload, working closely with your customers to prevent or relieve the challenges they face, working with a range of customers. You’ll build up an effective rapport with customers, taking an asset-based approach to identifying the root cause of homelessness, and ensuring a holistic approach to meeting any support needs to help customers sustain future accommodation. You will provide practical and emotional support to people who are facing homelessness, applying the legislation with a significant focus around prevention. You will help your customers recognise and address any support needs, and assist them to achieve long term, sustainable housing. You will collaborate with a range of partner agencies to build solid relationships leading to excellent outcomes for your clients. You will take a proactive approach to promoting awareness of homelessness and identifying any new opportunities amongst wider services to prevent homelessness.

About you:

Passionate about tackling homelessness, you will use your excellent communication skills to build and develop great relationships across a variety of stakeholders. You will be a highly motivated, caring individual with an ability to inspire others. You will have knowledge of the Homeless Reduction Act, and also Wigan Council’s commitment to improving outcomes for our residents. You will be proactive in your approach, exploring opportunities, and identifying challenges, linking in with other Local Authorities to develop best practice. You will demonstrate positivity and commitment, when faced with complex and challenging circumstances with a clear focus on achieving the best outcomes possible for your client group.

About us:

The Homeless Solutions Team focus on prevention of homelessness, taking a flexible and innovative approach, working in collaboration with wider services such as accommodation providers, safeguarding services, hospitals and charities.

The Progress with Unity plan is a place movement for change for the next decade, bringing a new era for Wigan Borough. It draws on the strengths of our individual organisations, recognising that together we can achieve much more for our communities by delivering on our 2 place missions; create fair opportunities for all children, families, residents and businesses and make our towns and neighbourhoods flourish for those who live and work in them.

Here at Wigan, we are proud to support flexible working patterns, when the service can accommodate this. We also take a blended approach to where we work, depending on the work we do. This may include working from home, the office, or the community. We like to thank our employees for their hard work and commitment by giving them the opportunity to access a range of exclusive rewards and benefits

To be appointed to this role you must be able to prove your right to work in the UK, and you must maintain a valid (active) right to work. Please note, at present we are not a licenced sponsor. Please visit the link below to check you qualify to apply. Prove your right to work to an employer: Overview - GOV.UK ( www.gov.uk) Prove your right to work to an employer

Wigan Council is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults, and expects all employees, workers and volunteers to share this commitment. Safeguarding is everyone's responsibility. As part of this commitment, Wigan Council operates robust Safer Recruitment procedures

We recognise that on occasion candidates may use AI tools. Please read our applying authentically section below before submitting your application.

For further information, please contact Joanne Hurst on 01942 487732 or [e-mail]

Interview dates:

Priority candidates 4th December 2026

All other candidates 7th and 9th December 2026

Supporting Documents

• Job Specification
• Privacy Notice
• Safer Recruitment at Wigan Council