Tenant Voice Officer

Wigan Council; Wigan; On-site; GBP 31,000 - 34,000; Full time

Job summary

Wigan Council seeks a Tenant Voice officer to lead tenant engagement, ensuring tenants influence and improve services and are central to decision-making. You will build strong partnerships with tenants, other teams and agencies to deliver a great customer experience.

You will champion innovative engagement methods, requiring excellent interpersonal skills to work with tenants, elected members and VCSE organisations, helping shape council services across the borough.

Qualifications

• Passion for tenant engagement and empowerment
• Excellent interpersonal skills to work with tenants, other departments, elected members and VCSE organisations
• Innovative engagement methods to ensure the voice of all tenants is heard

Responsibilities

• Deliver an excellent tenant service and build strong partnerships with tenants, and with other teams and agencies.
• Ensure the voice of the tenant is central to service improvements and decision-making processes.

Job description

Priority Candidates will be considered in the first instance

Wigan Town Hall

Salary: Grade 6, £30,515 - £33,673 per annum.

37 hours per week

Permanent

We're on a journey to build a workforce reflective of our Borough.

We are committed to fostering diverse teams where everybody can bring their authentic selves to work and feel that they belong. If you want to work for a Council where everybody is encouraged to meet their full potential and make a difference in our neighbourhoods, we would love to hear from you!

Your role:

The Tenant Voice officer is an exciting role, and we are seeking candidates who are innovator’s and passionate about tenant engagement, you will deliver an excellent service, building strong and lasting partnerships with our tenants, ensuring they can influence, improve our services and be at the centre of our decision-making processes. As a great communicator you will work with other teams and agencies to ensure a great partnership approach, with a focus on ensuring the voice of the tenant is at the heart of everything we do achieving great outcomes.

About you:

You will have a passion for Tenant engagement and empowerment, working with tenants to improve their homes & neighbourhoods. The ability to think of innovative methods of engagement to ensure that the voice of all our tenants is heard.

You will need excellent interpersonal skills with an ability to work with tenants, other departments, authorities, elected members and VCSE organisations, to meet shared goals.

About us:

We’re part of the wider Repairs, Maintenance and Customer Experience service, working together to deliver high-quality homes and excellent customer service. Our team is passionate about listening to tenants, amplifying their voices, and ensuring their feedback shapes the services we provide. We’re committed to continuous improvement, collaboration, and making a real difference in our communities.

The Progress with Unity plan is a place movement for change for the next decade, bringing a new era for Wigan Borough. It draws on the strengths of our individual organisations, recognising that together we can achieve much more for our communities by delivering on our 2 place missions; create fair opportunities for all children, families, residents and businesses and make our towns and neighbourhoods flourish for those who live and work in them.

Here at Wigan, we are proud to support flexible working patterns, when the service can accommodate this. We also take a blended approach to where we work, depending on the work we do. This may include working from home, the office, or the community. We like to thank our employees for their hard work and commitment by giving them the opportunity to access a range of exclusive rewards and benefits click here to find out more about working for #TeamWigan.

To be appointed to this role you must be able to prove your right to work in the UK, and you must maintain a valid (active) right to work. Please note, at present we are not a licenced sponsor. Please visit the link below to check you qualify to apply. Prove your right to work to an employer: Overview - GOV.UK (www.gov.uk) Prove your right to work to an employer

Wigan Council is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults, and expects all employees, workers and volunteers to share this commitment. Safeguarding is everyone's responsibility. As part of this commitment, Wigan Council operates robust Safer Recruitment procedures

We recognise that on occasion candidates may use AI tools. Please read our applying authentically section below before submitting your application.

For further information, please contact [e-mail]

Interview dates:

• Priority candidates 2nd December 2026
• All other candidates 3rd December 2026

To view the details relating to this position, please click the links below:

Supporting Documents

• Job Specification
• Safer Recruitment at Wigan Council
• Privacy Notice