Security & Concierge Officer (Flexible Hours)

Wigan Council; Wigan; On-site; GBP 26,000 - 28,000; Full time

Job summary

Wigan Council in Wigan is seeking a security professional to provide a proactive presence across council buildings and surrounding areas. You will conduct patrols, respond to enquiries, and report incidents while upholding high standards of customer service.

This multi-functional role requires strong communication, IT skills, and the ability to work flexible shifts. NSI Silver accreditation and safeguarding responsibilities underpin the role.

Qualifications

• Experience in a concierge, reception or security environment.
• Excellent communication and conflict resolution skills.
• Strong IT skills and ability to produce accurate reports.

Responsibilities

• Provide a professional security presence across Council buildings and surrounding areas.
• Carry out regular patrols to ensure safety and security of people, property and assets.
• Act as front-line, customer-facing representative and respond to enquiries.
• Undertake routine and ad hoc security duties and report incidents.
• Communicate effectively with managers, colleagues and external agencies.
• Work in accordance with legislation, policies, procedures and service standards.

Skills

Customer service

Communication

Conflict resolution

IT skills

Teamwork

Job description

Wigan Council in Wigan is seeking a security professional to provide a proactive presence across council buildings and surrounding areas. You will conduct patrols, respond to enquiries, and report incidents while upholding high standards of customer service.

This multi-functional role requires strong communication, IT skills, and the ability to work flexible shifts. NSI Silver accreditation and safeguarding responsibilities underpin the role.