Catering Supervisor: Lead Team to Exceptional Service

WSH Group; Enfield; On-site; GBP 30,000 - 37,000; Full time

Benefits offered by this job

28 Days holiday including bankholidays

Birthday day off

24 weeks maternity leave

Secondary career leave

Wedding/commitment day leave

Free meals on shift

Bespoke training and development

Apprenticeships opportunities for all

Pension and life insurance

Perkbox discounts

Employee assistance programme

Cycle to work scheme

Job summary

BaxterStorey in Enfield, North London, is seeking a Catering Supervisor to lead on-site catering operations at one of our iconic venues. You will work closely with the Assistant Manager, supporting chefs and sales teams to deliver flawless service and exceptional food and drinks.

The role requires coordinating a team, delivering continuous improvement, and maintaining high standards while ensuring good work-life balance.

Qualifications

• Must have good command of English, written and verbal.
• Must be computer literate.
• Supervising our culinary and catering teams to ensure we continue to deliver impeccable food and customer service.
• Supporting and training our teams, leading from the front to make sure everyone can excel in their role.
• Excellent product knowledge (food/beverage).
• Leads by example by always acting professional.
• Takes the initiative.
• Supportive / Team player.
• Excellent customer care skills.

Responsibilities

• Play an integral role in the successful delivery of catering across the site.
• To train or provide training to the staff so to ensure they operate in accordance with the department’s standards including any casual labour that may be required.
• To monitor daily, the standards achieved in your department and report to your line managers any areas of concerns.
• To liaise with key people in all necessary areas (kitchen, events, reception, etc…) of the business to ensure the provision of food and service is consistent and in line with menu/standards pre-agreed.
• To deal effectively and courteously with customer complaints, and to refer all complaints to the line manager, if necessary.
• To carry out regular checks of the events areas for maintenance, housekeeping and other health and safety issues. Report to the line manager.
• To ensure in house accounting policies are adhered to and monitor food and beverage control, including performing stock take.
• Responsible in monitoring staff time sheets are filled correctly.

Skills

English fluency

Computer literacy

Team supervision

Staff training

Food & beverage knowledge

Customer service

Proactiveness

Job description

BaxterStorey in Enfield, North London, is seeking a Catering Supervisor to lead on-site catering operations at one of our iconic venues. You will work closely with the Assistant Manager, supporting chefs and sales teams to deliver flawless service and exceptional food and drinks.

The role requires coordinating a team, delivering continuous improvement, and maintaining high standards while ensuring good work-life balance.