Catering Services Lead - Training, Events & Guest Experience

BaxterStorey; Enfield; On-site; GBP 24,000 - 28,000; Full time

Benefits offered by this job

28 Days holiday including bank holiday

Birthday leave

Volunteering days

Maternity leave

Free meals on shift

Pension and life insurance

Perkbox discounts

Wellbeing hub

Cycle to work scheme

Apprenticeships opportunities

Job summary

BaxterStorey is seeking a Catering Supervisor on site to support the operations team and fellow managers at one of our iconic venues in Enfield. You will train staff, supervise culinary and catering teams, and ensure flawless service with exceptional food and drinks.

You will monitor standards, handle customer concerns, and liaise with kitchen, events, and reception to maintain consistency with menus. We offer an inclusive culture and comprehensive development opportunities.

Qualifications

• Must have a good command of English language both written and verbal.
• Must be computer literate.
• Supervising our culinary and catering teams to ensure we continue to deliver impeccable food and customer service.
• Supporting and training our teams, leading from the front to make sure everyone can excel in their role.
• Excellent product knowledge (food/beverage).
• Leads by example by always acting professional.
• Excellent communication skills.
• Takes the initiative.
• Excellent time management.
• Supportive / Team player.
• Strong presentation skills.
• Excellent customer care skills.

Responsibilities

• Play an integral role in the successful delivery of catering across the site.
• To train or provide training to the staff so to ensure they operate in accordance with the department's standards including any casual labour that may be required.
• To monitor daily, the standards achieved in your department and report to your line managers any areas of concerns.
• To liaise with key people in all necessary areas (kitchen, events, reception, etc…) of the business to ensure the provision of food and service is consistent and in line with menu/standards pre‑agreed.
• To deal effectively and courteously with customer complaints, and to refer all complaints to the line manager, if necessary.
• To carry out regular checks of the events areas for maintenance, housekeeping and other health and safety issues. Report to the line manager.
• To ensure in house accounting policies are adhered to and monitor food and beverage control, including performing stock take.
• Responsible in monitoring staff time sheets are filled correctly.

Skills

English language

Computer literacy

Team supervision

Training staff

Customer service

Time management

Communication skills

Initiative

Presentation skills

Food & beverage knowledge

Stock control

Job description

BaxterStorey is seeking a Catering Supervisor on site to support the operations team and fellow managers at one of our iconic venues in Enfield. You will train staff, supervise culinary and catering teams, and ensure flawless service with exceptional food and drinks.

You will monitor standards, handle customer concerns, and liaise with kitchen, events, and reception to maintain consistency with menus. We offer an inclusive culture and comprehensive development opportunities.